topic Re: What has happened to Scream 5 in Sky Store

What has happened to Scream 5

SteveThurbs — Fri, 18 Mar 2022 11:46:45 GMT

Hey,

Wondered if anyone knows where the pre-order Scream 5 has gone, I ordered it and now there's no sign of it or update of when it will be available??

Re: What has happened to Scream 5

caesarome — Fri, 18 Mar 2022 11:52:52 GMT

It might be worth using the Live Chat and asking Sky Store support about this, it is available until 7.30 this evening:

https://www.skystore.com/n/hcus/help/contact-us

Re: What has happened to Scream 5

SteveThurbs — Fri, 18 Mar 2022 12:11:21 GMT

Online help worked perfectly, release date 30th March!

Re: What has happened to Scream 5

SteveThurbs — Fri, 18 Mar 2022 12:12:16 GMT

The Live Chat I mean!

Re: What has happened to Scream 5

TonyMCFCOK — Fri, 18 Mar 2022 18:17:42 GMT

Sky store says it's released digital today!

Re: What has happened to Scream 5

Stu+stevens — Mon, 21 Mar 2022 15:14:05 GMT

It's still not showing on mine either and live chat isn't available either

Re: What has happened to Scream 5

TonyMCFCOK — Mon, 21 Mar 2022 15:22:05 GMT

I preordered a month ago, and when I check order it says released last Fri but can't access it but also notice it's not available anywhere else on the store.

Re: What has happened to Scream 5

mike+simmonds — Mon, 21 Mar 2022 16:06:49 GMT

Hi @TonyMCFCOK

I notice that post 3 above says - March 30th release date

Re: What has happened to Scream 5

TonyMCFCOK — Mon, 21 Mar 2022 16:11:54 GMT

It was 30/3, and iTunes says same, just seems strange it disappeared off sky store and anyone who pre ordered has last Fri (18/3) as the release date.

Re: What has happened to Scream 5

Greg+D+A — Tue, 22 Mar 2022 02:32:04 GMT

Yep same. Got a confusing email saying was releasing 18th of March. Confusing because didn't get the email until today, 21st March. Says ready to view on purchases, but noticed there's no download icon on the image, which there is on all other purchases either available or archived. I'm feeling they've just botched the release date. However it is strange that you can no longer find the movie at all within sky store.

Re: What has happened to Scream 5

SteveThurbs — Tue, 22 Mar 2022 07:23:21 GMT

Looks like March 30th then! As said above it's in my Purchases but won't download.

Re: What has happened to Scream 5

ALnotAI — Tue, 22 Mar 2022 20:23:03 GMT

It definitely says 18th March for digital content!

Perhaps production pushed the release back?

https://photos.app.goo.gl/aq2NShDr1rYwsZG56

Re: What has happened to Scream 5

TonyMCFCOK — Tue, 22 Mar 2022 20:48:15 GMT

I get that Sky could mess the date up, but seems strange it's disappeared on pre-order, or even under movies if the date was wrong.

Re: What has happened to Scream 5

Greg+D+A — Tue, 22 Mar 2022 20:53:38 GMT

Just spoke to sky, they say that they are given the expected release date, and their system auto sends out that date when it arrives. He has looked and seen it is still pending release in their system, so the email is in error. He was unable to find an actual release date, said just keep looking until its available

Re: What has happened to Scream 5

TonyMCFCOK — Tue, 22 Mar 2022 20:56:50 GMT

Thanks.

i wonder if Sky will release before 30/3, have some kind of early release exclusive.

Re: What has happened to Scream 5

ALnotAI — Tue, 22 Mar 2022 22:12:37 GMT

We pre ordered it in January, and when I looked today, it was in purchased but wouldn't allow to download.

Re: What has happened to Scream 5

ALnotAI — Wed, 23 Mar 2022 01:18:37 GMT

Who knows pal, but they need to refund us and charge us when it's actually released.

Re: What has happened to Scream 5

Greg+D+A — Wed, 23 Mar 2022 01:53:44 GMT

Well 2 things on that. We bought it as a pre release, and we haven't been charged yet. Not until your next billing date.

Re: What has happened to Scream 5

LCJax — Wed, 23 Mar 2022 09:41:29 GMT

Had the same issue, got an email to say it was available from 18/03 but now looking online looks like it won't be released until 11/04 but I think the email says I will now be charged in this months bill so we shall see. I can't even watch the trailer for it say click to play but nothing happens when I do that and can no longer search for it just shows you Scream 1/2/3. Weird.

Re: What has happened to Scream 5

TonyMCFCOK — Wed, 23 Mar 2022 09:42:57 GMT

iTunes has release date of 30/3, so suspect we'll get it then.