topic Download incorrect version of movie in Sky Store

Download incorrect version of movie

GavinD156 — Sat, 19 Mar 2022 16:15:28 GMT

I wanted to rented sing 2 and selected ultra HD by mistake. Now I can go back and select HD version. I cancel my download and still unable to get HD. All I can select is UHD. How can I get the HD version to appear for download again

Re: Download incorrect version of movie

nigea99 — Sat, 19 Mar 2022 16:18:14 GMT

hi @GavinD156

I am not 100% certain buthopefully his should cure it

Make sure you delete the UHD recording (or partial download)

then go to : Recordings - Manage - Deleted & select Delete Forever

Re: Download incorrect version of movie

caesarome — Sat, 19 Mar 2022 16:47:31 GMT

@nigea99 is correct, once you have removed the UHD version completely from your Sky Q box then you can go ahead and download the HD version. You will not be charged for the UHD one either as you didn't start to view it.