topic Anyone else not able to access Spiderman preorder? in Sky Store

Anyone else not able to access Spiderman preorder?

mrandyc — Tue, 15 Mar 2022 15:21:03 GMT

It's showing as available to buy, but my preorder is not available to watch.

Re: Anyone else not able to access Spiderman preorder?

mike+simmonds — Tue, 15 Mar 2022 15:29:11 GMT

I don't know if my issue is the same as yours- but I had an email from Skystore just after midnight saying my payment (for the Spider-Man pre order) had failed and to contact Skystore

I ordered through the app rather than through my Q box.

My payment card is still ok and the same one I've used several times before to purchase movies

I couldn't get through by livechat so I've emailed them using the link

Might you have had a similar email ?

https://www.skystore.com/n/hcus/help/contact-us

Re: Anyone else not able to access Spiderman preorder?

mrandyc — Tue, 15 Mar 2022 16:21:43 GMT

It's finally appeared thanks. No idea what the delay was, unless they've got to my email and fixed it.