topic Re: Rented films in Sky Store

Rented films

Betty45 — Tue, 08 Mar 2022 17:00:04 GMT

How do I watch my rented film on tv. I can see it on my store app,on iPad but they are not showing on purchases on tv. Please help me access these as time is running out.

thanks.

Re: Rented films

Annie+UK — Tue, 08 Mar 2022 17:05:32 GMT

You have to rent the movie on the device you want to watch it on, as you rented on your ipad you have to watch it on your ipad

Re: Rented films

Betty45 — Tue, 08 Mar 2022 17:40:24 GMT

I didn't rent on iPad.
I ordered on my TV for the simple reason I wanted to watch on TV but it is not showing on there.

As I said I can see it in

my iPad but I did not order in this.???

Re: Rented films

caesarome — Tue, 08 Mar 2022 17:43:41 GMT

@Betty45 wrote:
I ordered on my TV for the simple reason I wanted to watch on TV

Are you saying you rented it via the Sky Store app built into your TV or via your Sky box ?

Re: Rented films

Betty45 — Tue, 08 Mar 2022 17:48:34 GMT

I ordered on the my store app on my TV. Am I not looking in the right place to watch as I don't rent an awful lot of films as I had a voucher for this

Re: Rented films

caesarome — Tue, 08 Mar 2022 18:10:14 GMT

If you rented it via the Sky Store app on your TV then it should be there for you if you are yet to start watching the film. You will be unable to watch via your Sky box if you are a Sky TV customer.

Re: Rented films

mike+simmonds — Tue, 08 Mar 2022 18:39:36 GMT

Just to add a little to the other answers @Betty45

edit:

I assume you have.a recent LG TV - you should be able to login to the Skystore app built in to the TV and watch it on that

Also - providing it's not one of the £15.99 premier rentals, if you have a Chromecast- you can cast it from your IPad to your TV

Some Sony and JVC sets have built in

Chromecast which should also work ok (again - not with Premier rentals)

For the future - if I have a voucher I usually put it toward a buy and keep as these can be sent to your Sky box (if you have one)

Re: Rented films

mike+simmonds — Tue, 08 Mar 2022 18:50:07 GMT

Hi @Annie+UK

@Annie+UK wrote:
You have to rent the movie on the device you want to watch it on, as you rented on your ipad you have to watch it on your ipad

My experience is that a.movie I have rented on my IPad - will play fine on my LG built in Skystore app. Have you found differently ?

Re: Rented films

Annie+UK — Tue, 08 Mar 2022 18:57:14 GMT

@mike+simmonds wrote:

Hi @Annie+UK

@Annie+UK wrote:

You have to rent the movie on the device you want to watch it on, as you rented on your ipad you have to watch it on your ipad

My experience is that a.movie I have rented on my IPad - will play fine on my LG built in Skystore app. Have you found differently ?

I never rent movies, I know if you want to watch via your Sky box you need to purchase on the sky box, I only ever watch my Buy And Keep movies I got free on the LG Sky Store App

Transfering rentals from the ipad to the LG App is a new one to me 🙂

Re: Rented films

Betty45 — Tue, 08 Mar 2022 18:59:21 GMT

I don't have an LG TV It is a Panasonic.

so what you are saying is that if I rent a film from the 'sky store' on my tv, the film will go directly to my iPad and I cannot watch on my TV?

Re: Rented films

mike+simmonds — Tue, 08 Mar 2022 19:05:04 GMT

Hi @Betty45

When you say you rented it on your TV - can you clarify a little

do you mean you have a Sky box and while you were watching Sky - on your TV - you used the Skystore part of your Skybox to do the rental ?

If not - could you clarify which system you used to arrange the rental

that will help us work out for you what's going on

Re: Rented films

Betty45 — Tue, 08 Mar 2022 19:08:26 GMT

I have a sky Q box and I went to sky store to get the films to rent on my TV I don't know where to look to get them. I have checked purchases but they are not there. I checked on my purchases on iPad and saw them so I know it went through.
what is the pathway to get them on my TV?

thnk you

Re: Rented films

mike+simmonds — Tue, 08 Mar 2022 19:08:45 GMT

Hi @Annie+UK

"Transfering rentals from the ipad to the LG App is a new one to me 🙂"

it's not so much a transfer, it's just that the built in app on the LG allows you to log on and if you happen to have just rented a movie on an iPad - the Skystore app on the LG can see that rental and allows me to play it

Re: Rented films

mike+simmonds — Tue, 08 Mar 2022 19:13:26 GMT

Hi @Betty45

What's confusing me here is that you said you used a voucher - but you can't use a voucher to rent on your Sky box 🤔🤔

May I ask - when you put in the voucher code - how did you do that ?

Re: Rented films

mike+simmonds — Tue, 08 Mar 2022 19:32:18 GMT

The more I'm thinking about your problem @Betty45

If you can see the rental on your iPad, you must have somehow bought it online or on the app

which as @Annie+UK and @caesarome mention - means you can't transfer it directly to your Sky Q box

Re: Rented films

Betty45 — Tue, 08 Mar 2022 19:33:34 GMT

I had to go to sky store.com/redeem

enter the code received and click redeem which I did

Re: Rented films

Betty45 — Tue, 08 Mar 2022 19:39:16 GMT

Ok thanks

Re: Rented films

mike+simmonds — Tue, 08 Mar 2022 19:42:30 GMT

@Betty45 wrote:
I had to go to sky store.com/redeem
enter the code received and click redeem which I did

Yep @Betty45

You have bought it online then

So it's either view it on your iPad / or a laptop - or use Chromecast (if you have one) to send it to your TV.

Re: Rented films

mike+simmonds — Tue, 08 Mar 2022 20:16:35 GMT

I forgot to mention @Annie+UK

Just in case you hadn't seen the change - Sky changed the "ways to watch" wording

It now says

"Rent
If you rent a movie on your Sky box, you can only watch it on that box. If you rent a movie on your registered device, it'll be available on all your devices but you can only watch on one at a time."

As you know it used to say something like "you can only view on the device you rent on"

By the way - thanks for everything you do on the forum - I admire how much you know 👏👏

Re: Rented films

caesarome — Tue, 08 Mar 2022 21:57:16 GMT

@Betty45 wrote:

I had to go to sky store.com/redeem

enter the code received and click redeem which I did

Then you rented it online and not via your TV which means you can watch it online and via your iPad and any other device like a LG TV but not via your Sky Q box.