topic Re: Why can’t I buy or rent movies on my tv from sky store? in Sky Store

Why can’t I buy or rent movies on my tv from sky store?

naughty+nunu — Sat, 05 Mar 2022 19:50:14 GMT

I am trying to rent a movie from the sky store and it won't let me...thanks

Re: Why can’t I buy or rent movies on my tv from sky store?

caesarome — Sat, 05 Mar 2022 19:51:37 GMT

What is happening @naughty+nunu ?

Re: Why can’t I buy or rent movies on my tv from sky store?

naughty+nunu — Sat, 05 Mar 2022 20:01:34 GMT

It says I don't have enough credit on my viewing card? I pay by direct debit and noone in sky has ever mentioned topping up card before

Re: Why can’t I buy or rent movies on my tv from sky store?

caesarome — Sat, 05 Mar 2022 20:07:38 GMT

The message is a little bit misleading as it is nothing to do with your payment details. Every Sky Store account has a limit on it to prevent overspending so either you have hit yours or a previous purchase has not be paid for, either way this is something the Sky Store support team will be able to fix, so you can contact them via a live chat that opens at 11am each day and closes at 7.30pm, it will be available via here;

https://www.skystore.com/help/contact-us

Re: Why can’t I buy or rent movies on my tv from sky store?

naughty+nunu — Sat, 05 Mar 2022 20:18:07 GMT

H hun I

thanks for info. No I've never bought anything through the tv and payments al up to date? ??

so not sure what the issue is

thanks I'll get on to sky directly

Re: Why can’t I buy or rent movies on my tv from sky store?

caesarome — Sat, 05 Mar 2022 20:25:21 GMT

It could also be that your Sky Store spending limit has been set at £0 meaning you can't purchase anything !

Re: Why can’t I buy or rent movies on my tv from sky store?

Portraitartist — Fri, 23 Aug 2024 21:49:34 GMT

I'm not sure what's going on with sky I'm totally up-to-date with all payments and I thought I would try skyglass AGAIN as I sent it back last time as I didn't like the poor service ,,but this time I was told by the sky advisor that it is much better now,,but it isn't,, because I never had this many problems with sky Q I could rent the movies I like and it was added to my bill,,,now ,even though I already have sky store it will not let me rent any movies,,,I'm pretty cheesed off to be honest,,,,its also asking for an offer code which I never had before on skyQ,,it shows the movie on the left of the screen and on the right it says add offer code, total to pay and continue,,I press continue and I'm back to square one having to go through it all again,

Re: Why can’t I buy or rent movies on my tv from sky store?

mike+simmonds — Fri, 23 Aug 2024 22:03:50 GMT

It sounds like @Portraitartist perhaps your Skystore account does not yet have a credit limit set up.

This is usually something which you and Sky have to speak about to agree an amount and for the Skystore team to apply it to your account.

They don't open till 11am tomorrow (Saturday) but live chat are usually very helpful when they do

Here's a good link

https://www.skystore.com/n/hcus/help/contact-us

Re: Why can’t I buy or rent movies on my tv from sky store?

Alagnew65 — Fri, 27 Dec 2024 15:32:22 GMT

I have just moved over to sky glass and it won't let me buy or rent movies from sky store

Re: Why can’t I buy or rent movies on my tv from sky store?

mike+simmonds — Fri, 27 Dec 2024 15:40:03 GMT

Hi @Alagnew65

As in the post just above yours, my suggestion is to try a livechat with the Skystore team who should be able to resolve this for you

https://www.skystore.com/n/hcus/help/contact-us

Re: Why can’t I buy or rent movies on my tv from sky store?

Uttershambles — Fri, 18 Jul 2025 17:14:04 GMT

same here

honestly this whole experience of sky stream has been pretty poor so far and I am advising all my friends to stay on normal boxes as long as poss.

That grumble said i don't get the logic on the rentals - even if there's no Qbox the authorisation of my account and adding it to my bill is the same

And I don't fancy sitting at my PC/phone thrasing this out with a chatbot and then a person - they can just lose that extra revenue

Re: Why can’t I buy or rent movies on my tv from sky store?

caesarome — Fri, 18 Jul 2025 18:27:36 GMT

@Uttershambles

What error message are you seeing ?

Re: Why can’t I buy or rent movies on my tv from sky store?

Uttershambles — Fri, 18 Jul 2025 20:04:59 GMT

It gives me a QR code, wants me to sign in on the phone and then enter a load of card details

Re: Why can’t I buy or rent movies on my tv from sky store?

caesarome — Fri, 18 Jul 2025 21:14:32 GMT

@Uttershambles

As a Sky Stream customer you need to setuip a Sky ID account and register your payment details via here first:

https://www.skystore.com/

Then you should be able to login to the Sky Store app via Sky Stream using the same Sky ID.

Re: Why can’t I buy or rent movies on my tv from sky store?

Uttershambles — Fri, 18 Jul 2025 22:01:28 GMT

I already have a sky account - have been a customer for 7 years

and there is no sign of this through said 7 year old sky account - I am not throwing my card details into a link thrown at me when I try to rent a film

I'll just go without - awful design top to bottom

appreciate the help but I'm not in the mood to go the extra yard based on my experience so far - I have other ways to watch stuff