topic Re: Rental not playing in Sky Store

Rental not playing

Lynn+key — Wed, 02 Mar 2022 19:42:47 GMT

I rented Sing 2 on Sunday and should play until 7th March. I won't play!!!

Re: Rental not playing

caesarome — Wed, 02 Mar 2022 20:29:19 GMT

What is happening when you try to play it as you haven't said ?

Re: Rental not playing

mike+simmonds — Wed, 02 Mar 2022 20:15:47 GMT

Hi @Lynn+key

I wonder if on Sunday you pressed play at all to see if it was working

Although you have 7 days to start watching - once you press play you only have 48 hours to finish watching

Might that be what happened ?

If so and you never had the chance to view (or didn't realise what the rules were) then you could try a livechat with the Skystore team to explain and ask for some goodwill

They open at 11am

https://www.skystore.com/n/hcus/help/contact-us

hope that helps

Re: Rental not playing

Lynn+key — Wed, 02 Mar 2022 20:43:25 GMT

Thank you. I think you may be right about the timing. I thought we would have the chance to view for 7 days. Expensive mistake!

Re: Rental not playing

mike+simmonds — Wed, 02 Mar 2022 20:55:13 GMT

Must be worth a try for a livechat tomorrow @Lynn+key

I have always found the Skystore team fair.

best of luck