topic Re: Can't access sky store from sky tv in Sky Store

Can't access sky store from sky tv

welshkm — Mon, 14 Feb 2022 20:37:40 GMT

When i try and access sky store from my sky tv it keeps saying my account not enabled for purchases? But i have a sky account, ID etc etc. The only way i can access it is by using the app on my LG TV which means im missing out on discounts an offers etc. And it's a real pain. When I signed up to sky thought all this could be accesses in one place I.e my sky tv.

How can i change it so i can access it via sky tv?

Re: Can't access sky store from sky tv

mike+simmonds — Mon, 14 Feb 2022 20:42:07 GMT

With messages like this @welshkm the easiest way to resolve the problem is usually by livechat with the Skystore team

they next open at 11am tomorrow

https://www.skystore.com/n/hcus/help/contact-us

Re: Can't access sky store from sky tv

caesarome — Mon, 14 Feb 2022 22:06:36 GMT

@welshkm wrote:

When i try and access sky store from my sky tv it keeps saying my account not enabled for purchases?

They does happen from time to time so should be an easy fix for the Sky Store team as it might be that your Sky Store account hasn't been linked to your Sky box so when you contact the Sky Store support team they will be able to fix this for you,

Re: Can't access sky store from sky tv

welshkm — Mon, 14 Feb 2022 22:13:34 GMT

Thank you 😊 I'll contact them tomorrow. @mike+simmonds @caesarome