topic Re: iPad won’t allow sky store app download in Sky Store

iPad won’t allow sky store app download

RaynRose — Wed, 09 Feb 2022 19:49:42 GMT

I have 3 devices listed, one left to use. iPad won't allow the app to download; as I enter in credentials and then the robot check, it won't load after or the submit button goes. Any ideas?

Re: iPad won’t allow sky store app download

caesarome — Wed, 09 Feb 2022 19:55:03 GMT

Have you tried a reboot of your iPad ?

Re: iPad won’t allow sky store app download

RaynRose — Wed, 09 Feb 2022 20:00:32 GMT

Of course, doesn't make a difference

Re: iPad won’t allow sky store app download

caesarome — Wed, 09 Feb 2022 20:19:33 GMT

Just to check that you are doing this via the app store on your iPad as when I try it on mine I don't have to enter any credentials or go through the robot check ?

Re: iPad won’t allow sky store app download

RaynRose — Wed, 09 Feb 2022 20:21:45 GMT

Yes app on iPad. It was downloaded and all credentials entered. Used it next day and had to re enter everything and when I get to the robot check the submit button functionality goes and nothing happens

Re: iPad won’t allow sky store app download

mike+simmonds — Wed, 09 Feb 2022 21:00:51 GMT

Hi @RaynRose

Just checking - how many changes of devices have you done this month ? You're only allowed 1 per month, so if you've had a bit of a tidy up of devices, deleted 2 or 3 and already added one - this will be the reason

Re: iPad won’t allow sky store app download

RaynRose — Wed, 09 Feb 2022 21:04:48 GMT

No I deleted one off last month, says 1

new available device can be used but just not allowing me to complete the process

Re: iPad won’t allow sky store app download

caesarome — Wed, 09 Feb 2022 22:03:31 GMT

@RaynRose wrote:

Yes app on iPad. It was downloaded and all credentials entered. Used it next day and had to re enter everything and when I get to the robot check the submit button functionality goes and nothing happens

I think I understand now, you are saying that you have actually downloaded it but it isn't working correctly when you login to it ?

Re: iPad won’t allow sky store app download

mike+simmonds — Wed, 09 Feb 2022 22:24:00 GMT

Thanks for clarifying @RaynRose

If you are free tomorrow morning - my suggestion would be to try a livechat with the Skystore team and let them look at your account

this is their link . They open at 11am

https://www.skystore.com/n/hcus/help/contact-us