topic £10 charge when trying to set up sky store? in Sky Store

£10 charge when trying to set up sky store?

MamaJ22 — Fri, 14 Jan 2022 18:22:01 GMT

Iv just joined sky and went to set up sky store as I was told I was vip and couldn't claim a free movie. However as soon as I try to do it on the sky glass TV it won't let me go any further till I add a debit card. Strange since I thought the service itself was free and you only pay if you rent or buy something. Anyway I proceed to enter my details and it wants to take £10 out of my account. This is where I am confused. What is this charge for? And why am I paying it just to get sky store to open on the TV can anyone shed any light on this please?

Re: £10 charge when trying to set up sky store?

mike+simmonds — Fri, 14 Jan 2022 18:33:30 GMT

Sounds odd to me @MamaJ22

I suppose it could be some sort of pre approval trial type of transaction (to make sure the card is yours) but not something I've heard of- If someone on here has experienced this I'm sure they will say.

just make sure you are on the genuine Skystore account and if it were me I'd be clarifying this with the Skystore team

live chat should still be open

https://www.skystore.com/n/hcus/help/contact-us

Re: £10 charge when trying to set up sky store?

caesarome — Fri, 14 Jan 2022 19:19:26 GMT

I have heard of £1 being taken and then returned when doing something like changing adult settings on Sky Mobile but have never heard of this for Sky Store so as @mike+simmonds has said I would get in touch with Sky Store support perhaps via the live chat to see if they can shed some light on what this is.

Re: £10 charge when trying to set up sky store?

MamaJ22 — Fri, 14 Jan 2022 20:49:22 GMT

Thanks guys, turned out it was 10p not £10 but it didn't work anyway so il contact them tomorrow thanks again.

Re: £10 charge when trying to set up sky store?

mike+simmonds — Fri, 14 Jan 2022 20:52:29 GMT

Thanks for clarifying @MamaJ22

must just be a pre order trial transaction to test your card.

Re: £10 charge when trying to set up sky store?

caesarome — Fri, 14 Jan 2022 21:35:48 GMT

@MamaJ22 wrote:

Thanks guys, turned out it was 10p not £10

That would make sense as they should also refund it in the same way they would for Sky Mobile customers as I mentioned earlier.