topic Re: Rented Films in Sky Store

Rented Films

Colinnnnnnnn — Sun, 09 Jan 2022 16:35:27 GMT

I rented 007 No time to die last night on Sky Q and today its gone, not even 24hrs yet, checked everywhere and it's not there, not happy whats happened sky ?

Re: Rented Films

caesarome — Sun, 09 Jan 2022 16:41:16 GMT

We are customers here so you are not talking to Sky support.

You should have 48 hours to watch the film from when you started to view it so I would get in touch with Sky Store support, there is a live chat available:

https://www.skystore.com/help/contact-us

Re: Rented Films

mike+simmonds — Sun, 09 Jan 2022 17:33:56 GMT

It occurs to me to ask @Colinnnnnnnn - did you rent it on your Sky Q box or online / on the app ?

If it was online / app then you can't send rentals to your Sky Q box

Re: Rented Films

Colinnnnnnnn — Mon, 10 Jan 2022 06:33:39 GMT

It was rented on the Sky Q box not an app.

Emailed Sky Support they are looking into it.

Thanks

Re: Rented Films

mike+simmonds — Mon, 10 Jan 2022 08:57:25 GMT

Thanks for clarifying @Colinnnnnnnn

Do post back to let us know what they say

I guess when within the 48 hours you had checked recordings / rentals and also looked in recordings / manage / deleted