topic Re: What chance a refund on a movie thanks to absymal slow download? in Sky Store

What chance a refund on a movie thanks to absymal slow download?

Chodley — Sun, 02 Jan 2022 00:49:57 GMT

Bought No Time to Die tonight and it was painfully slow (not the movie, the download 😉). 3% in 20 minutes. So I gave up on it and bought it on Amazon Prime instead which worked fine.

Anyone ever managed to get a refund out of Sky for a situation like this?

Re: What chance a refund on a movie thanks to absymal slow download?

TechmanagerMal — Sun, 02 Jan 2022 01:06:25 GMT

@Chodley wrote:
Bought No Time to Die tonight and it was painfully slow (not the movie, the download 😉). 3% in 20 minutes. So I gave up on it and bought it on Amazon Prime instead which worked fine.

Anyone ever managed to get a refund out of Sky for a situation like this?

I would run this test to see if it reveals whats wrong with your broadband - Broadband check | Sky.com
Report it to Sky and discuss a credit

Re: What chance a refund on a movie thanks to absymal slow download?

DipDipDipam — Sun, 02 Jan 2022 07:55:31 GMT

I'm sure you only get charged when you start viewing the movie, not when you start downloading.

Re: What chance a refund on a movie thanks to absymal slow download?

caesarome — Sun, 02 Jan 2022 09:49:56 GMT

@Chodley

All you can do is to contact Sky Store support, live chat starts at 11am:

https://www.skystore.com/help/contact-us

@DipDipDipam

I think that only applies to rentals ordered via a Sky box.

Re: What chance a refund on a movie thanks to absymal slow download?

DipDipDipam — Sun, 02 Jan 2022 19:50:39 GMT

Ah okay, didn't realise it was buy and keep. Anyways it was probably cheaper via Amazon and better quality too as it'd have been proper HDR not HLG.

Re: What chance a refund on a movie thanks to absymal slow download?

Chodley — Sun, 02 Jan 2022 20:47:04 GMT

@TechmanagerMal will have a look at that but pretty sure there's nothing wrong with my broadband. Steam downloads on ethernet at ~33Mb (still deeply annoyed our local fttp provider reneged on my 1Gb order)

5 node wifi mesh. Closest one 3m from the skyQ box in the same room. -56dB signal strength.

Usually works fine but recently sky downloads have been slow at times.

Prime Video playback was absolutely fine and started instantly.