topic Re: Says programme can't be purchased as your account is not enabled for purchases? in Sky Store

Says programme can't be purchased as your account is not enabled for purchases?

Kimmybobs — Sat, 01 Jan 2022 20:20:48 GMT

Says film can't be purchased at the moment as your account is not enabled for purchases. This isn't true have made purchases last month. I cant see what I need to do or change. Thanks

Re: Says programme can't be purchased as your account is not enabled for purchases?

Kimmybobs — Sat, 01 Jan 2022 20:21:56 GMT

Plus I have all the subscriptions bar the sports so can't work out what is wrong

Re: Says programme can't be purchased as your account is not enabled for purchases?

caesarome — Sat, 01 Jan 2022 22:24:12 GMT

Not sure what has happened but to have this fixed @Kimmybobs you will need to get in touch with Sky Store support. They have a live chat that is available from 11am tomorrow if that helps:

https://www.skystore.com/help/contact-us

Your TV subscriptions play no part in Sky Store purchases.

Re: Says programme can't be purchased as your account is not enabled for purchases?

Kimmybobs — Sat, 01 Jan 2022 22:31:31 GMT

Thanks have an account in Ireland there helpline was closed by 8pm. I rang the UK number didn't think they would talk to me but they did and sorted it. Seems they put a limit on ur viewing card of how many purchases u can make throughout the year. Thanks for your help😊

Re: Says programme can't be purchased as your account is not enabled for purchases?

caesarome — Sat, 01 Jan 2022 22:36:09 GMT

@Kimmybobs wrote:

Seems they put a limit on ur viewing card

That is right they do to prevent overspending, glad you have it sorted.