topic Re: Buy to Keep movie can not be sent to tv in Sky Store

Buy to Keep movie can not be sent to tv

Helen8421 — Tue, 28 Dec 2021 19:04:10 GMT

My Buy to Keep purchase of Babe and Babe 2 are showing in my library on sky store app and in browser. I do not have the option to restore the purchase and send to tv. Why is this?

Re: Buy to Keep movie can not be sent to tv

mike+simmonds — Tue, 28 Dec 2021 19:10:22 GMT

Hi @Helen8421

Hmm

Is your Skystore account linked to your Sky account ? (There's an option to do this in My Account online )

Technically there might be an issue if Sky have lost the distribution rights to those two - The Skystore livechat team will know if this is the case.

https://www.skystore.com/n/hcus/help/contact-us

Re: Buy to Keep movie can not be sent to tv

Helen8421 — Wed, 29 Dec 2021 10:12:49 GMT

Thank you for taking time to reply. Unfortunately, no agents seem to be available on live chat!

Re: Buy to Keep movie can not be sent to tv

mike+simmonds — Wed, 29 Dec 2021 10:38:07 GMT

Morning @Helen8421

They should be open at 11am

I'd suggest getting in the queue at about 10.55 if you're free and hopefully you'll connect shortly after