topic Re: Ordered film from sky store and blu ray not arrived for Christmas gift in Sky Store

Ordered film from sky store and blu ray not arrived for Christmas gift

Dannyboy1111 — Mon, 27 Dec 2021 08:57:09 GMT

Ordered film from sky store and blu ray not arrived for Christmas gift

film ordered 16th December , the film should be despatched next day tracked but nothing showing anywhere , sky dobt care either , I want full refund now as I had to buy film elsewhere for the gift

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

GD1 — Mon, 27 Dec 2021 09:34:39 GMT

@Dannyboy1111 You will need to contact Sky Store directly, https://www.skystore.com/n/hcus/help/contact-us

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

caesarome — Mon, 27 Dec 2021 09:55:44 GMT

There is a live chat on the link posted by @GD1 so when it opens at 11am if you use it hopefully they can get to the bottom of this for you @Dannyboy1111

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

Dannyboy1111 — Thu, 30 Dec 2021 07:03:32 GMT

Still no reply from sky on my blu ray , no contact from sky st all , disgrace , demanding refund now

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

Dannyboy1111 — Thu, 30 Dec 2021 07:04:39 GMT

Live chat just says all day long not available .... sorry sky you get paid a fortune ... my best friend works for a newspaper in London and he will print my story against sky

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

mike+simmonds — Thu, 30 Dec 2021 09:24:06 GMT

Morning @Dannyboy1111

It's odd because I've needed to use the livechat twice in the last 10 days and both times I got on in a few minutes

In both cases what worked for me is that I logged on at about 10.55 am and stayed logged on until the opening time at 11am and in both cases I was connected within about 10 minutes

If you are free at that time I would try that - hope you get through. Worth emailing from the same link if you don't.

https://www.skystore.com/n/hcus/help/contact-us

When you look at My account / my orders - what does it say for your order ?

https://www.skystore.com/n/amyo/my-account/my-orders

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

caesarome — Thu, 30 Dec 2021 09:54:59 GMT

@Dannyboy1111

Live Chat doesn't open until 11am as stated earlier so if you are trying around the time of your posts at 7am then it shouldn't be a surprise that you can get to talk to them. So try again just before 11am as stated and hopefully this time you will get to talk to someone.

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

Dannyboy1111 — Thu, 30 Dec 2021 14:02:51 GMT

I'm not stupid I'm well aware of 11 am , it's not working all day long

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

mike+simmonds — Thu, 30 Dec 2021 14:30:05 GMT

Hey @Dannyboy1111

We're only customers like you - trying to help

Did you get no reply when you emailed ?

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

caesarome — Thu, 30 Dec 2021 16:30:52 GMT

The first tine I have tried the Live Chat at 16.30 and after waiting 30 seconds agents were available so the longer you wait the more likely someone will be there.

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

Dannyboy1111 — Mon, 03 Jan 2022 20:54:03 GMT

Still no film , it's a disgrace

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

mike+simmonds — Mon, 03 Jan 2022 21:00:30 GMT

Did you get no reply when you emailed ?@Dannyboy1111 ?

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

Dannyboy1111 — Mon, 03 Jan 2022 21:08:52 GMT

No reply at all yet I have been charged ... so fed up

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

mike+simmonds — Mon, 03 Jan 2022 21:44:16 GMT

If you get chance @Dannyboy1111 and you can get online -

Might be worth trying the livechat from about 10.55 am tomorrow - stay on the chat for 15 minutes and hopefully you will have connected in that time.

It usually works for me if I need to speak to them.

On your account/ orders - does it say it was posted out ?

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

Dannyboy1111 — Mon, 10 Jan 2022 19:17:58 GMT

Still no blue ray now a month since it was meant to have been sent, 4 days since sky said they would get back to me

Redicukas oh and the money been taken by sky

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

caesarome — Mon, 10 Jan 2022 19:22:54 GMT

What did they actually say when you spoke to them last week ?

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

Dannyboy1111 — Tue, 11 Jan 2022 01:26:30 GMT

They asked to confirm my details which I did now 5 days ago

It's a total disgrace, a month and still no film or anyone from sky getting back to me but when they want you to upgrade it take new deal they are all over you

I paid now and still no film.... I will go to financial ombudsman

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

mike+simmonds — Tue, 11 Jan 2022 01:36:47 GMT

Hi @Dannyboy1111

Did you look to see what it says on your order page ?

https://www.skystore.com/n/amyo/my-account/my-orders

I can tell this is incredibly annoying to you but on the occasions when Skystore have messed up with me (only twice in 10 years but including once in December) they have been really great in resolving it through live chat and I'm surprised they aren't resolving for you through the same channel

I'm going to try to escalate this for you directly to Sky and they may get back to you through a special speech bubble message in this forum (some of us that have been posting for years have this option) and I do hope it helps to resolve it for you

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

Mr+Flibbles+86 — Tue, 11 Jan 2022 08:37:23 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you.

Re: Ordered film from sky store and blu ray not arrived for Christmas gift

Dannyboy1111 — Fri, 14 Jan 2022 09:12:16 GMT

was old i would receive a teco voucher and the rewards after 2 days says awaiting despatch, it was menat to be emailed to me, another con it seems