topic Re: Sky Store Purchases not on Sky Q Box in Sky Store

Sky Store Purchases not on Sky Q Box

Le+Mesmer — Wed, 08 Dec 2021 18:22:16 GMT

When seeing the offer of Sing for free, I've tried to 'purchase' it through the link and have entered my PIN correctly. I then get an error message saying "There is a problem accessing my payment"

Ive then gone to my recordings to see if it's downloaded and none of my previous purchases are showing. I've checked on Sky store through the website and they're showing in my account but aren't available on the Q Box. Any ideas!?

Re: Sky Store Purchases not on Sky Q Box

mike+simmonds — Wed, 08 Dec 2021 18:38:18 GMT

If you were "buying" Sing on the website and saw an error message - this can usually be resolved by a livechat with the Skystore team

https://www.skystore.com/n/hlch/help/contact-us/live-chat

Any buy and keep movies you can see online - it should allow you to send those to your Sky box

Re: Sky Store Purchases not on Sky Q Box

Le+Mesmer — Thu, 09 Dec 2021 13:06:03 GMT

It's not letting me do the purchase through the main Sky Q box. Upon further investigation, it will let me purchase and view my purchases on the mini box but not on the main one.

Re: Sky Store Purchases not on Sky Q Box

caesarome — Thu, 09 Dec 2021 13:17:20 GMT

Have you rebooted your main box at the mains, leave it off for two minutes before powering it back up again.

Re: Sky Store Purchases not on Sky Q Box

Le+Mesmer — Thu, 09 Dec 2021 18:00:35 GMT

Yes I've tried this with no success.

Re: Sky Store Purchases not on Sky Q Box

mike+simmonds — Thu, 09 Dec 2021 18:58:53 GMT

Hi @Le+Mesmer

My recommendation then would be a live chat - opens at 11am tomorrow

hopefully there will be something the team can see and fix at their end

https://www.skystore.com/n/hlch/help/contact-us/live-chat