topic Re: Cannot buy in Sky Store

Cannot buy

pointless344 — Wed, 08 Dec 2021 18:07:47 GMT

Been using sky store for several years with no issues but now get a message saying You can only buy or rent in the UK, Republic of Ireland and Channel Islands. I'm in Sheffield so definitely in the UK

tried WiFi and 5g and on a phone, tablet and laptop.

any ideas how to fix it?

Re: Cannot buy

caesarome — Wed, 08 Dec 2021 19:38:48 GMT

It could be that for whatever reason the system believes you are not in the UK, so I would get in touch with Sky Store support about this, live chat opens at 11am tomorrow:

https://www.skystore.com/help/contact-us

Re: Cannot buy

mike+simmonds — Wed, 08 Dec 2021 19:57:34 GMT

Livechat as @caesarome suggests is the most sensible next step - although probably worth just looking at your address in your Sky account just to make sure your postcode hasn't been mistyped.