topic Another Venom 2 playback issue - UHD version in Sky Store

Another Venom 2 playback issue - UHD version

Morathi — Mon, 06 Dec 2021 23:38:29 GMT

Got to the last 15mins or so, near the end anyway and froze with venom on a tower, can't move the film forward and it says fully downloaded.

Bit frustrating as it was rented for my 2nd lads 16th today.

Going to try to fully delete and download again as suggested another thread, but I also see that didn't work for that person.

Posting this so I have a record of the issue before contacting the Sky team. Wondering if the others having the issue also rented UHD?

Re: Another Venom 2 playback issue - UHD version

mike+simmonds — Mon, 06 Dec 2021 23:45:00 GMT

Hi @Morathi

The Skystore livechat opens at 11am - I do hope you get it resolved if the delete / delete again doesn't fix it

https://www.skystore.com/n/hlch/help/contact-us/live-chat

If the solution is something you think may help others perhaps you could update on here with what happens

I take it that you first pressed play less thsn

48 hours before it stopped ?

Re: Another Venom 2 playback issue - UHD version

Morathi — Mon, 06 Dec 2021 23:48:32 GMT

Brought it this evening, started the download, it said ready to play, we waiting a couple of mins and then started to play.

Whats odd is it says it ends tomorrow night, 24hrs after we pucrchased it.. from reading other threads on Venom 2 and no time to die, I was expecting 48hrs.

Regardless we've got redownloading at the moment.

Re: Another Venom 2 playback issue - UHD version

Morathi — Mon, 06 Dec 2021 23:58:04 GMT

Ah, no I see after reading more, becasue we pressed play we have 24hrs.. okies, thats fine. I just hope it downloads asap so we can test if it works.

Re: Another Venom 2 playback issue - UHD version

Morathi — Tue, 07 Dec 2021 00:32:20 GMT

Fully downloaded.. it stutters and goes quiet at the same spot it did previously and freezes, I can now fast forward, put as soon as I press play it lasts a couple of seconds and freezes again.

So will contact the sky team in the morning.

Re: Another Venom 2 playback issue - UHD version

mike+simmonds — Tue, 07 Dec 2021 00:50:58 GMT

Hi @Morathi

I too would have expected 48 hours rather than 24 hours

I'm not at home to look at my Sky box but certainly on the Skystore app it says 48 hours (see screenshot)

perhaps clarify that also when you livechat

Thanks for the update