topic Re: You have no purchases in Sky Store

You have no purchases

Sammim — Tue, 23 Nov 2021 16:46:39 GMT

Trying to watch a movie that have bought from sky store a few years ago. And getting an error message "You have no purchases" I have several on there but none showing I haven't done anything different they were there a few days ago any ideas?

thanks!

Re: You have no purchases

mike+simmonds — Tue, 23 Nov 2021 17:07:45 GMT

Hi @Sammim

If you look here - do you see your movies ?

If so - select "send to box"

https://www.skystore.com/n/mlbm/my-library/my-movies

Re: You have no purchases

caesarome — Tue, 23 Nov 2021 17:39:31 GMT

If they do not appear via the link that @mike+simmonds has posted then all you can do is to get in touch with Sky Store support for help:

https://www.skystore.com/help/contact-us