topic Re: I paid for a film and there is sound but no pictures in Sky Store

I paid for a film and there is sound but no pictures

Midge8Pinkie — Sat, 20 Nov 2021 20:15:53 GMT

I paid to watch the new James Bond film no time to die but there is no picture only sound with the download

Re: I paid for a film and there is sound but no pictures

mike+simmonds — Sat, 20 Nov 2021 20:28:17 GMT

I'm just guessing here @Midge8Pinkie but are you watching on Sky HD and you're not on HDMI ?

If so, I don't think the Premiere rentals will work for you - (some sort of extreme copy protection )

If something else - let me know and I'll try to suggest something else

Re: I paid for a film and there is sound but no pictures

caesarome — Sat, 20 Nov 2021 22:14:14 GMT

As @mike+simmonds has said @Midge8Pinkie you have to watch this on your main Sky+ box and no other TV connected to it because as you have found it will not work.

Re: I paid for a film and there is sound but no pictures

grahamy0 — Sun, 21 Nov 2021 01:43:27 GMT

Exact same problem. Tried HD and then SD.

Re: I paid for a film and there is sound but no pictures

caesarome — Sun, 21 Nov 2021 09:47:32 GMT

@grahamy0

Are you watching it on your main Sky+ box or if not where are you trying to watch it ?

Re: I paid for a film and there is sound but no pictures

grahamy0 — Sun, 21 Nov 2021 17:38:47 GMT

Normal use of +HD box with TV which has worked for years with rented movies. It's clear from recent posts that something is wrong with this particular download, not the renters.

Re: I paid for a film and there is sound but no pictures

caesarome — Sun, 21 Nov 2021 19:31:45 GMT

@grahamy0 wrote:

Normal use of +HD box with TV which has worked for years with rented movies.

You are correct it has @grahamy0 but these are not your usual rental films, they are premier rentals and as such Sky has extra restrictions placed upon them by the studios and that is that they can not be viewed via a magic eye (or similar) and can only be viewed via a TV that is directly contacted to the Sky+ box.