topic Re: No time to die UHD.?? in Sky Store

No time to die UHD.??

MachLoop — Sat, 20 Nov 2021 17:25:34 GMT

I seeing ppl having issues downloading no time to die this evening so shall wait.

but also is it not in UHD.??🤷🏼‍♂️🤷🏼‍♂️🤷🏼‍♂️

Re: No time to die UHD.??

mike+simmonds — Sat, 20 Nov 2021 18:41:35 GMT

On Sky Q @MachLoop there is both UHD and a separate UHD / HDR version

You won't see UHD on the Skystore app. Probably little point as very few people would get a benefit from a UHD version on an app (although, thinking about it - LG TV customers who have the Skystore app built in would benefit )

edit: I had forgotten about Sky Glass. That seems to me a good reason to have UHD versions on the app

Re: No time to die UHD.??

MachLoop — Sat, 20 Nov 2021 17:49:15 GMT

@mike+simmonds

Sky glass user here so shall wait I guess for the time being I in no great rush atm😎😀

Re: No time to die UHD.??

mike+simmonds — Sat, 20 Nov 2021 18:51:32 GMT

Of course @MachLoop

I'd forgotten about Sky Glass - doh !

It be would now make complete sense to me for the UHD version to be available on the Skystore app

@Federica-C @Mark-Br could this be looked at ?

Re: No time to die UHD.??

nvillaboy — Sun, 21 Nov 2021 22:53:15 GMT

Tried renting in both UHD & Hd kept getting message " Because of a technical issue cannot complete download.Please try again later"

Never had that before, I have a Sony Oled TV , tried turning everything off and trying again , no joy

Re: No time to die UHD.??

mike+simmonds — Sun, 21 Nov 2021 22:59:30 GMT

Hi @nvillaboy

Probably best to try a livechat with the Skystore team after 11am tomorrow - they should be able to reset you

https://www.skystore.com/n/hlch/help/contact-us/live-chat

Re: No time to die UHD.??

nvillaboy — Mon, 22 Nov 2021 01:21:40 GMT

Thanks, have sent an email but will follow up in the morning

Re: No time to die UHD.??

Mark-Br — Mon, 22 Nov 2021 09:00:46 GMT

@mike+simmonds wrote:

@Federica-C @Mark-Br could this be looked at ?

For further support, I recommend reaching out to our Sky Store Team or, emailing our Viewer Relations team (viewerR@sky.uk)

Re: No time to die UHD.??

mike+simmonds — Mon, 22 Nov 2021 09:36:34 GMT

"For further support, I recommend reaching out to our Sky Store Team or, emailing our Viewer Relations team"

Done @Mark-Br - Thanks

I'll post again if I get an update. Sky Glass customers (not me by the way) should be able to rent in UHD.