topic 87 year old with dementia orders from Sky Store by mistake in Sky Store

87 year old with dementia orders from Sky Store by mistake

Shenval — Sat, 20 Nov 2021 11:56:55 GMT

Hi, I have Power of Attorney for my 87 year old Dad. He has dementia and has ordered films from Sky Store by mistake believing them to be free. What can I do to 1) get his money back and 2) prevent him from accessing Sky Store.

Re: 87 year old with dementia orders from Sky Store by mistake

mike+simmonds — Sat, 20 Nov 2021 12:15:27 GMT

Sorry to read about this

hope you get this sorted out- and for refunds the best way to explain and request is through livechat here

https://www.skystore.com/n/hlch/help/contact-us/live-chat

for Future purchases you could change the sky PIN settings to "PIN on purchase" (In settings /parental / manage/ PIN on purchase)

Re: 87 year old with dementia orders from Sky Store by mistake

Shenval — Sat, 20 Nov 2021 13:08:30 GMT

That's great. Thanks for the advice.