topic Re: Technical issues ordering movies in Sky Store

Technical issues ordering movies

Allan071978 — Fri, 19 Nov 2021 21:16:38 GMT

Trying to download no time to die but getting "because of technical issue unable to download at this time" Any ideas???

Re: Technical issues ordering movies

caesarome — Fri, 19 Nov 2021 21:35:59 GMT

Where are you see that message, via your Sky Q box or somewhere else ?

Re: Technical issues ordering movies

Emm4clu — Sat, 20 Nov 2021 09:44:48 GMT

We have the same issue.

Restarted internet and sky boxes and it's made no difference. Tried again this morning and still get the same message when try to download in any format including SD. Any ideas?

Emailed sky as it seems impossible to speak with anyone, and no response yet.

Re: Technical issues ordering movies

mike+simmonds — Sat, 20 Nov 2021 09:55:51 GMT

You should be able to livechat with Skystore here @Emm4clu

https://www.skystore.com/n/hlch/help/contact-us/live-chat

Re: Technical issues ordering movies

Emm4clu — Sat, 20 Nov 2021 10:00:29 GMT

Thanks for your response.

I've tried the chat line too, seems to only open at 11am so I have an hour to wait .

Re: Technical issues ordering movies

Emm4clu — Sat, 20 Nov 2021 14:19:01 GMT

Sky helped me get it to work through their online chat function.

Went into Settings, Status and then went to the Sky Go option and Reactivated it. Then went back in to download it and it worked .