topic Re: Dvd not arrived I'm waiting fast and furest 9 I paid £15.99 for it in Sky Store

Dvd not arrived

Nic001122 — Thu, 21 May 2020 14:28:44 GMT

I bought jumanji when it first became available on sky store, it's been realised but nit received the dvd. Has anyone else had this problem?

Re: Dvd not arrived

caesarome — Thu, 21 May 2020 15:42:32 GMT

There are problems sending the DVDs out at present and there are many people awaiting theirs as well so you are not alone with this. While I don't know how long these issues are going to take to sort out you will receive it in the end, in the meantime it is my understanding that the status of it should appear on this page:

https://www.skystore.com/n/amyo/my-account/my-orders

Re: Dvd not arrived

Tom-W19 — Fri, 22 May 2020 07:25:52 GMT

Hi @Nic001122

Thanks for your post.

What date did you purchase the film?

Since March Sky Store have removed DVD/Blu-Ray options due to Covid-19 so all purchases since then have been for the digital version only.

Check the email that was sent to you when you made the purchase and this will confirm whether it included the DVD.

Hope this helps and stay safe.

Re: Dvd not arrived

Duke+7 — Tue, 09 Feb 2021 20:35:57 GMT

I bought a copy of bill and Ted face the music on Friday 29th of January the price was £13.99 and it said it will take within 10 working days to come and it's the 9th February now saw is going on

if the dvd has not come buy Friday 12th January I will be buying a copy of eBay ok

Re: Dvd not arrived

mike+simmonds — Tue, 09 Feb 2021 21:40:22 GMT

Hi @Duke+7

If you paid £13.99 - you didn't buy the DVD option, you bought the HD digital download option

The DVD option including Digital HD is £15.99

edit: might be worth you chatting with the Skystore team to ask if they can find a way to let you upgrade - good movie by the way imo

https://www.skystore.com/n/hcus/help/contact-us

Re: Dvd not arrived I'm waiting fast and furest 9 I paid £15.99 for it

Djbond — Thu, 21 Oct 2021 17:24:45 GMT

I'm waiting for fast and furious 9 I ordered it on dvd and I'm still waiting for it

Re: Dvd not arrived I'm waiting fast and furest 9 I paid £15.99 for it

mike+simmonds — Thu, 21 Oct 2021 18:13:40 GMT

Hi @Djbond

If you click on FAQs you should also be able to track your order

If unclear it might be easiest to try a live chat with the Skystore team to see if it has gone astray

I assume you ordered HD digital plus DVD

https://www.skystore.com/n/hlch/help/contact-us/live-chat

Re: Dvd not arrived I'm waiting fast and furest 9 I paid £15.99 for it

caesarome — Thu, 21 Oct 2021 18:24:29 GMT

@Djbond wrote:

I'm waiting for fast and furious 9 I ordered it on dvd and I'm still waiting for it

Does it show up here @Djbond :

https://www.skystore.com/n/amyo/my-account/my-orders

If not then you will need to contact Sky Store as suggest by @mike+simmonds