https://helpforum.sky.com/t5/Sky-Store/Sky-VIP-rewards/m-p/3781508#M16291 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3450593">@Elaine87</a>&nbsp;</P><P>&nbsp;</P><P>Yes - try a live chat with the Skystore team on this link&nbsp;</P><P>&nbsp;</P><P><A title="Store " href="https://www.skystore.com/n/hlch/help/contact-us/live-chat" target="_self">https://www.skystore.com/n/hlch/help/contact-us/live-chat</A>&nbsp;</P><P>&nbsp;</P><P>This is something we see regularly on the forum and usually is easy for them to fix&nbsp;</P> Thu, 30 Sep 2021 17:15:41 GMT mike+simmonds 2021-09-30T17:15:41Z https://helpforum.sky.com/t5/Sky-Store/Sky-VIP-rewards/m-p/3781443#M16287 <P>I'm trying to redeem a free film on sky store. I can select the film and it comes up that it's free as part of the sky vip rewards, I enter my pin and it says that I'm unable to purchase as my account isn't set up for purchases. Any idea of how to solve this without spending forever on the phone?! 🤦🏻‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span>&nbsp;</P> Thu, 30 Sep 2021 16:30:24 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-VIP-rewards/m-p/3781443#M16287 Elaine87 2021-09-30T16:30:24Z https://helpforum.sky.com/t5/Sky-Store/Sky-VIP-rewards/m-p/3781508#M16291 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3450593">@Elaine87</a>&nbsp;</P><P>&nbsp;</P><P>Yes - try a live chat with the Skystore team on this link&nbsp;</P><P>&nbsp;</P><P><A title="Store " href="https://www.skystore.com/n/hlch/help/contact-us/live-chat" target="_self">https://www.skystore.com/n/hlch/help/contact-us/live-chat</A>&nbsp;</P><P>&nbsp;</P><P>This is something we see regularly on the forum and usually is easy for them to fix&nbsp;</P> Thu, 30 Sep 2021 17:15:41 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-VIP-rewards/m-p/3781508#M16291 mike+simmonds 2021-09-30T17:15:41Z