topic Re: Cancelled contract and purchases in Sky Store

Cancelled contract and purchases

Chloelou88 — Wed, 15 Sep 2021 20:42:49 GMT

I've cancelled my contract with sky? As moving out my partner has sky already? Would I loose my movies that I paid for? Or can the transfer them over to my partner account ??? Or would they refund me the money back for them all?? So I can re buy them?

Re: Cancelled contract and purchases

GD1 — Wed, 15 Sep 2021 20:47:05 GMT

@Chloelou88 Sky Store purchases will still be in the Sky Store under your login, you can't transfer them.

So you still have access to them as Sky Store is seperate to Sky TV.

Re: Cancelled contract and purchases

christi-sj — Wed, 15 Sep 2021 20:57:55 GMT

Hi @Chloelou88

Sorry, you won't be able to transfer nor carry forward the purchased itineraries.

You would only be able to access them via the Sky Store website or app.

No access from your Sky Box for the same.

All options for viewing Sky Store purchases are listed at http://www.sky.com/help/diagnostics/sky-store/sky-store

Thank You.

Re: Cancelled contract and purchases

caesarome — Wed, 15 Sep 2021 21:18:59 GMT

You will no longer be able to access them via your Sky Q box if the account is cancelled but you will be able to via the Sky Store app or via the Sky Store website. To be able to access them via both of these you might need to contact Sky Store support and ask them to change your account to a Sky Store only one, there are a few different ways they can be contacted as you can see here:

https://www.skystore.com/help/contact-us