topic Re: Pre order film. in Sky Store

Pre order film.

Shazum — Tue, 14 Sep 2021 18:07:22 GMT

Can anyone help.
i pre ordered a film on sky and money was taken out of my account to pay for it.
I received the DVD few days ago but the film is not on my planner but I'm able to rent/buy it on my sky Q.
ive already paid and don't wanna pay again.
Am I missing something??

Re: Pre order film.

GD1 — Tue, 14 Sep 2021 18:34:44 GMT

@Shazum If it was through Sky Store you need to contact them https://www.skystore.com/n/hgst/help/faq/getting-started

Re: Pre order film.

caesarome — Tue, 14 Sep 2021 18:32:54 GMT

@Shazum

It can sometimes take a few days for a pre-order film to become available but it might be worth checking this with Sky Store support team via the link posted above.

Re: Pre order film.

mike+simmonds — Tue, 14 Sep 2021 18:35:38 GMT

Hi @Shazum

I assume this was a buy and keep movie ?

Can you log in to Skystore on a mobile device and see if the movie is there in your library - if so - select "send to box"

If all that works you should see your movie in "recordings/ purchases" on your Sky Q menu

Re: Pre order film.

Shazum — Tue, 14 Sep 2021 19:22:25 GMT

Sorted now thanks