topic Re: Purchased Movies in Sky Store

Purchased Movies

Bling35 — Sun, 15 Aug 2021 08:28:46 GMT

Hi All

I have purchased many movies through Sky, Buy and Keep Digital and Buy with DVD. Some where I have not purchased the DVD I cannot download a Digital copy to my PC even though the UK Law allows you to keep a digital copy of your own.

With a DVD you can store a Digital copy on the premises which is what I do as I use a pc as a media centre viewing movies from any other device on my home network. This means that instead of having massive storage units I can simply put the DVD into the loft out of sight.

When I use the app on my PC I cannot even download the movies to the PC, why is this and how do I get my digital copy?

Thanks in advance for your help

Re: Purchased Movies

caesarome — Sun, 15 Aug 2021 08:45:08 GMT

So what you are saying is that some of your Buy and Keep titles are not showing via the app, do they appear via your Sky Q box ?

Re: Purchased Movies

Bling35 — Sun, 15 Aug 2021 08:52:20 GMT

The movies do not appear in the App on my PC.

If connected to Sky Q Box and they are downloaded to the box I can see them but cannot download them to PC.

If they are not downloaded to the Sky Q Box then I cannot see them.

If not connected to the Sky Q Box then I cannot see them at all.

Re: Purchased Movies

mike+simmonds — Sun, 15 Aug 2021 09:16:41 GMT

Hi @Bling35

Which app are you trying to view them on ?

There is an official app / website called Skystore (rather than Sky Go ) If you use that you should be able to view your purchased movies on a device.

Re: Purchased Movies

caesarome — Sun, 15 Aug 2021 09:17:59 GMT

It might be worth getting in touch with Sky Store support about this:

https://www.skystore.com/help/contact-us

Re: Purchased Movies

Bling35 — Sun, 15 Aug 2021 09:45:28 GMT

I cannot even log into this page, and I cannot find an app on the page to download.

Re: Purchased Movies

Bling35 — Sun, 15 Aug 2021 10:05:35 GMT

Hi Mike

Eventually I have found the Store App, the wesites are not easy to use.

I can see my Movies after logging in.

I have successfully downloaded a Movie but where is this storred as I cannot find where the library is saved on my pc.

Thanks Bling35

Re: Purchased Movies

mike+simmonds — Sun, 15 Aug 2021 11:26:31 GMT

Hi @Bling35

If you look in your PC folder

users / your name / app data / Roaming/ Skystore-desktop-container / indexedDB

I think it's buried in there - but not in a format you can play it from directly.

Re: Purchased Movies

TimmyBGood — Sun, 15 Aug 2021 17:42:26 GMT

@Bling35

As @mike+simmonds indicates, the data associated with any particular purchased item will be encrypted for playback only within an authenticated instance of the Sky Store app: no rights owner licencing content to an online distributor wants their product to be available in a format which can immediately be redistributed for wider viewing in other software media players by non-paying viewers.