https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3748170#M16065 <P>I have had this same problem, but this solution has not helped at all sadly.&nbsp; Why is there no warning before purchase?&nbsp; And has anyone any other solutions to this?&nbsp; Really wanted to see this film</P> Sat, 14 Aug 2021 20:31:09 GMT elvislucas 2021-08-14T20:31:09Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3665848#M15587 <P>We've downloaded a movie costing £15.99 for rental from sky store but now we can hear sound but black picture. &nbsp;Already tried powering off and rebooting box but no joy. &nbsp;All other recordings and channels are working fine. &nbsp;Help please?</P> Fri, 09 Apr 2021 18:34:59 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3665848#M15587 richwoo 2021-04-09T18:34:59Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3665882#M15588 <P>You will need to watch this on your Sky+ box that is connected to a TV via a HDMI cable as due to right restrictiopns these £15.99 films can not be viewed via a a TV that is connected to a Sky+ box via a TV link.</P> Fri, 09 Apr 2021 19:00:32 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3665882#M15588 caesarome 2021-04-09T19:00:32Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3748170#M16065 <P>I have had this same problem, but this solution has not helped at all sadly.&nbsp; Why is there no warning before purchase?&nbsp; And has anyone any other solutions to this?&nbsp; Really wanted to see this film</P> Sat, 14 Aug 2021 20:31:09 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3748170#M16065 elvislucas 2021-08-14T20:31:09Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3748202#M16066 <P>The solution&nbsp;is the only solution&nbsp;if it is a £15.99 premier film you rented and that you were not trying&nbsp;to watch it via your Sky+ box, if this is what you were doing then you will need to view it via your Sky+ box and nowhere else as there is no way to get around this.</P> Sat, 14 Aug 2021 21:18:32 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3748202#M16066 caesarome 2021-08-14T21:18:32Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3755555#M16142 <P>Hi I purchased a movie on sky store but it won't download a message appears say technical issue try later this has never happened.&nbsp;</P> Wed, 25 Aug 2021 23:58:12 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3755555#M16142 Reddevil786 2021-08-25T23:58:12Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3755634#M16143 <P>Morning&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3430093">@Reddevil786</a>&nbsp;</P><P>&nbsp;</P><P>What is the movie and are you on Sky Q or Sky HD ?</P><P>&nbsp;</P><P>Was it a rental or a buy and keep ?</P> Thu, 26 Aug 2021 08:22:35 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3755634#M16143 mike+simmonds 2021-08-26T08:22:35Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3954579#M17487 <P><A href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227" target="_self">It's a disgrace, SKY should notify you of the requirement for a HDMI cable to watch the movie before you rent it. €15.99 to rent the movie is not cheap. Thanks to @caesarome for your response as it resolved the issue.</A></P> Fri, 18 Mar 2022 21:59:22 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3954579#M17487 BMTN 2022-03-18T21:59:22Z https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3954587#M17488 <P>You should be able to watch it via your main Sky+ or Sky Q box so can you do this ?</P> Fri, 18 Mar 2022 22:11:50 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-store-download-black-screen/m-p/3954587#M17488 caesarome 2022-03-18T22:11:50Z