topic Re: Sky store movie in Sky Store

Sky store movie

Dean3099 — Thu, 12 Aug 2021 18:28:56 GMT

I've downloaded a uhd movie but my tv isn't compatible is it possible to change it without being charged twice

Re: Sky store movie

GD1 — Thu, 12 Aug 2021 18:32:05 GMT

@Dean3099 Did you download a rental? If so this thread explains what you need to do https://helpforum.sky.com/t5/Sky-Store/Mis-purchased-rental/m-p/3168119/highlight/true#M9045

Re: Sky store movie

caesarome — Thu, 12 Aug 2021 18:50:17 GMT

@Dean3099 wrote:

is it possible to change it without being charged twice

As you didn't start watching it then you will not be charged for it @Dean3099 so delete the film and delete it again from Recordings > Deleted. Once you have done this you can then download the HD version.