topic Re: Rental lagging in Sky Store

Rental lagging

LisaMarie21 — Sat, 31 Jul 2021 22:03:38 GMT

I have rented mortal kombat but unable to watch it as it keeps lagging and freezing. My broadband speed is more than adequate, so I have no idea what to do. Any suggestions?

Re: Rental lagging

mike+simmonds — Sat, 31 Jul 2021 22:08:35 GMT

It could be @LisaMarie21 that it didn't download correctly

My suggestion would be to delete it - then go to your deleted items and "delete forever"

(in Sky Q - that is recordings / manage / deleted )

Then download it again

Its important to do the "delete forever" part.

hope that works

If not - I would try a livechat with the Skystore team here

https://www.skystore.com/n/hcus/help/contact-us

Re: Rental lagging

LisaMarie21 — Sat, 31 Jul 2021 22:11:02 GMT

@mike+simmonds Hi, I use sky store via my laptop and then plug into my TV. Its always worked fine until today.

How would I delete It? Iv looked but don't see the option.

Thanks

Re: Rental lagging

mike+simmonds — Sat, 31 Jul 2021 22:45:11 GMT

Hi @LisaMarie21

ah - I had wrongly guessed you were on a Sky box

If you are on your laptop - do you see an option to fully download it in to your laptop before pressing play ?

I don't have a rental I can click on to check - but my thinking is that if you can download it first that should allow stutter free playback