topic Re: brought movie not received in Sky Store

brought movie not received

tompkin7282 — Mon, 26 Jul 2021 14:39:06 GMT

we brought maya the bee but its not in our recordings or on our box at all but we have been charged please can u help with the matter

Re: brought movie not received

bob1234 — Mon, 26 Jul 2021 14:42:30 GMT

@tompkin7282It should be in purchases.

Re: brought movie not received

tompkin7282 — Mon, 26 Jul 2021 15:04:13 GMT

it's not we have checked , cant find a contact number either for sky 😞 unhappy kids

Re: brought movie not received

Rhonny — Mon, 26 Jul 2021 15:07:26 GMT

@tompkin7282

Did you buy it or rent it?

If you rented it, you can only watch it on the device you rented it on.

If you bought it, and you were definitely logged into the right account when you did so (or bought it via the box) then it should be in Recordings/Purchases...

Re: brought movie not received

nigea99 — Mon, 26 Jul 2021 15:09:31 GMT

hi @tompkin7282 did you buy it or just rent it.

If rented I think you may have to watch on the device it was ordered from but I am not sure.

There is a separate SKY Store discussion group frequented by users who know more about SKY Tore & how it all works etc - hopefully an Oracle or employee will move this dicussion to that group so that someone can help

There is a help topic at the top of that group but I am not sure it covers what you are looking for

Hope you get it resolved quickly

Re: brought movie not received

fizzdisco — Mon, 26 Jul 2021 15:19:43 GMT

@tompkin7282

Contact Sky Store directly - it's quicker via live chat on this link:

https://www.skystore.com/n/hcus/help/contact-us

Re: brought movie not received

caesarome — Mon, 26 Jul 2021 15:59:48 GMT

@tompkin7282

From what you have said it does sound like you rented it because if you did it will stay in your recordings for 7 days and when you start to watch it you have 24 hours to finish watching it as many times as you want before it is removed.

Re: brought movie not received

tompkin7282 — Mon, 26 Jul 2021 17:17:23 GMT

thank u @fizzdisco u solved it for me now have happy kids 🙂

Re: brought movie not received

fizzdisco — Mon, 26 Jul 2021 17:21:43 GMT

@tompkin7282 wrote:
thank u @fizzdisco u solved it for me now have happy kids 🙂

Excellent - glad to hear it!