topic Re: Download Film from Sky Store - awful sound in Sky Store

Download Film from Sky Store - awful sound

Perc42 — Sat, 11 Apr 2020 19:51:33 GMT

I have just paid for and downloaded Downton Abbey HD and the sound quality is awful. All of the voice sound like they have been sped up and are higher pitched then usual. It makes watching the film painful and we had to switch it off after 10 minutes.

I tried changing the sound output to DD to normal and also from 1080p to 1080i to 720p, but no different at all.

I cant see a way to complain to Sky about this as I think I should be entitled to a refund really.

Could anyone advise how to contact Sky online about this or if there is a remedy?

Re: Download Film from Sky Store - awful sound

Anonymous — Sat, 11 Apr 2020 19:58:34 GMT

Hi @Perc42 Try emailing Viewer Relations viewerR@sky.tv.

https://www.skystore.com/n/hcus/help/contact-us

Re: Download Film from Sky Store - awful sound

mike+simmonds — Sat, 11 Apr 2020 21:07:44 GMT

Hi @Perc42

Out of interest do you have a decent tablet, laptop or an LG tv you can download sky store on - to see if it's a better download of Downton ?

Re: Download Film from Sky Store - awful sound

Perc42 — Sat, 11 Apr 2020 22:07:29 GMT

No unfortunately. We rented through Amazon in the end as we couldnt get it to sound and it was impossible to watch on Sky as a result. I will take it up with the online chat in the morning.

Thanks guys 👍

Re: Download Film from Sky Store - awful sound

mike+simmonds — Sat, 11 Apr 2020 22:14:56 GMT

" I will take it up with the online chat in the morning."

Last I heard @Perc42 is that Sky Store online chat was not working although people have been getting through on the phone lines

Re: Download Film from Sky Store - awful sound

jubear — Sat, 01 Aug 2020 20:31:08 GMT

OMG i thought I was going crazy I was just saying the same thing, I was so glad when I found this post on google!!

have just bought it on amazon instead and it sounds way better.

Re: Download Film from Sky Store - awful sound

Hal387 — Thu, 13 Aug 2020 19:56:14 GMT

I'm so happy other people have mentioned this! They all sound like they are on helium! Did anyone get an answer? I have tried on both sky boxes a tablet and my phone.

Re: Download Film from Sky Store - awful sound

jubear — Thu, 13 Aug 2020 19:59:00 GMT

Yes I said the same thing I kept pausing it and telling my hubby it sounded like they've been sped up and it's so high pitch!

i watched the trailer on YouTube and the voices sounded normal, then found this thread and decided to buy it on amazon and it sounded so much better. @Hal387

Re: Download Film from Sky Store - awful sound

Stevie-E-L — Sat, 29 Aug 2020 17:49:57 GMT

Did you get this resolved... just downloaded it and it's the same helium filled cast 🙈

Re: Download Film from Sky Store - awful sound

Perc42 — Sat, 29 Aug 2020 17:54:06 GMT

No, I ended up downloading from Amazon and got a refund from Sky in the end.

Re: Download Film from Sky Store - awful sound

mariebee92 — Sun, 06 Sep 2020 08:51:53 GMT

I'm so glad I found this thread, ive just upgraded to have sky cinema specifically to watch downton abbey after finishing the series on prime. They all sound ridiculous! And it's all so fast and high pitched like its running on x1.5 speed. What a waste of my money.

Re: Download Film from Sky Store - awful sound

Stevie-E-L — Sun, 06 Sep 2020 09:28:22 GMT

We did the exact same... only reason we upgraded, I might ask to get a month refunded as it's £10 elsewhere to rent

Re: Download Film from Sky Store - awful sound Downton abbey

kirsty.sharamn — Sun, 06 Sep 2020 16:06:41 GMT

I completely agree, I have just watched the complete box set of all of the Downton abbey series again, then decided to watch the film . The difference is so obvious, the characters voices are terrible in the film, they sound so weird, I noticed it straight away, I am gutted, it is really spoiling the film for me

Re: Download Film from Sky Store - awful sound Downton abbey

Perc42 — Sun, 06 Sep 2020 16:10:24 GMT

It must be a problem with the Sky download version - surely theu would investigate this and correct it

Re: Download Film from Sky Store - awful sound

Viewtiful+Jim — Sun, 27 Sep 2020 20:24:45 GMT

This remains a problem - downloaded Downton movie from Sky Cinema in UHD/Dolby Atmos on a new Sky Q 2TB (ver 3) box on 25th September and voices are all over the place. It's bizarre and distracting.

Re: Download Film from Sky Store - awful sound

KayEmBee — Fri, 30 Oct 2020 19:12:00 GMT

Just watched the opening scene and had to google whether this was a known issue. Surely Sky should have sorted this by now? Can't watch it's so off putting

Re: Download Film from Sky Store - awful sound

mike+simmonds — Fri, 30 Oct 2020 19:57:45 GMT

Hi @Viewtiful+Jim

What sort of sound system do you have ?

I wonder if the Downton Abbey Dolby Atmos (DD plus) mix specifically requires a certain speaker setup (say 7.1) and anything other than that sounds wrong

Re: Download Film from Sky Store - awful sound

Viewtiful+Jim — Fri, 30 Oct 2020 20:37:30 GMT

Hi @mike+simmonds,

I'm using a Sony STR-DN1080 with a 5.1.2 setup. The 1080 can downmix a 7.1 stream so I don't think it was that & I've not faced this issue with any other content on Sky or anywhere else.

From what I recall, it wasn't really a speaker channeling issue, but more like the voices were playing at the wrong speed & frequency. I remember Mary Crawley sounding like she had breathed helium!

It was disappointing as I'd watched the whole series on Amazon where the receiver had upmixed the audio from stereo to surround, which wasn't too bad with plenty of depth and bass to the voices & I was looking forward to Atmos quality for the movie which I certainly didn't get. Disappointing.

Re: Download Film from Sky Store - awful sound

mike+simmonds — Fri, 30 Oct 2020 21:09:50 GMT

You are right @Viewtiful+Jim that there have been several comments on the forum regarding the sound on Downton Abbey. Perhaps worth having a live chat with the Skystore team in the morning to see if they have some background on this

Click on contact us

https://www.skystore.com/n/hgst/help/faq/getting-started

Re: Download Film from Sky Store - awful sound

girlie64 — Sun, 07 Feb 2021 14:10:59 GMT

The sound for this film still hasn't been sorted....will now have to pay £10 to watch on Prime

surely Sky should have sorted this by now as so many people have mentioned the problem