topic Re: Why cant i download harry potter in Sky Store

Why cant i download harry potter

Niall280882 — Sat, 03 Jul 2021 13:38:48 GMT

Harry potter is saying it requires uhdtv to download, showing purchased but I can't watch

Have sky q package

Re: Why cant i download harry potter

GD1 — Sat, 03 Jul 2021 13:45:59 GMT

@Niall280882 Do you have the UHD package?

Re: Why cant i download harry potter

Niall280882 — Sat, 03 Jul 2021 13:48:04 GMT

I don't, but surely sky have HP available more than UHD?

Re: Why cant i download harry potter

GD1 — Sat, 03 Jul 2021 13:48:59 GMT

@Niall280882 You should be able to download in HD

Re: Why cant i download harry potter

Niall280882 — Sat, 03 Jul 2021 13:58:19 GMT

Not giving me the option, just a message "because of a technical issue it cannot be downloaded, please try again later."

Prior to this it was talking about understanding package.

Re: Why cant i download harry potter

GD1 — Sat, 03 Jul 2021 14:01:03 GMT

@Niall280882 Try deleting the UHD version 1st, then try to download in HD

Re: Why cant i download harry potter

mike+simmonds — Sat, 03 Jul 2021 14:06:34 GMT

Hi @Niall280882

When did you buy Harry Potter ? Was it a while ago ?

So far as I can see there is no Harry Potter in UHD to buy at the moment

I'm just wondering- did you buy it a while ago when it was available- but now when you go to download it - Sky no longer have it for sale and so you can't download it

Can you clarify when you bought it ?

Re: Why cant i download harry potter

mike+simmonds — Sat, 03 Jul 2021 14:10:19 GMT

"Try deleting the UHD version 1st, then try to download in HD"

My concern @GD1 if he does that - is that he will get charged again for buying in HD

Re: Why cant i download harry potter

GD1 — Sat, 03 Jul 2021 14:13:23 GMT

@mike+simmonds wrote:
"Try deleting the UHD version 1st, then try to download in HD"

My concern @GD1 if he does that - is that he will get charged again for buying in HD

Agree, however if it hasn't been watched would they still be charged? Maybe a call to Sky is in order.

Re: Why cant i download harry potter

mike+simmonds — Sat, 03 Jul 2021 14:19:26 GMT

"Agree, however if it hasn't been watched would they still be charged? Maybe a call to Sky is in order."

Although you don't get charged for unwatched rentals, you do get charged for unwatched "buy and keep "

Perhaps a chat with the Skystore team for @Niall280882 as you suggest @GD1

https://www.skystore.com/n/hcus/help/contact-us

Re: Why cant i download harry potter

Niall280882 — Sat, 03 Jul 2021 14:50:11 GMT

purchased today, yes not charged until watched but its not allowing to watch

Re: Why cant i download harry potter

mike+simmonds — Sat, 03 Jul 2021 15:08:49 GMT

Hi @Niall280882

Ok. Your pictures haven't uploaded yet but if "purchased" today - I guess you have rented if it's UHD

So you won't be charged until you've watched

If you want to delete the UHD version - delete it from your planner , then go to recordings / manage / deleted in your menu

Then "delete forever"

Then you will be able to re rent in a different format (for example HD)

Re: Why cant i download harry potter

Niall280882 — Sat, 03 Jul 2021 15:24:20 GMT

Great advice.

Fixed and sorted.

Many thanks

Re: Why cant i download harry potter

mike+simmonds — Sun, 04 Jul 2021 15:24:02 GMT

Hi @Niall280882

If it's of any interest to you, I noticed there are some Harry Potter movies coming up on ITV this week Philosopher's Stone is on this evening.