topic Merge accounts in Sky Store

Merge accounts

Stitch+Jones — Mon, 31 May 2021 15:32:47 GMT

Hi there

i have two accounts both with purchased movies on them somehow

is there a way of merging them so the movies are all on one account as it's a pain to keep swapping/signing in to both

mike+simmonds — Mon, 31 May 2021 15:37:41 GMT

Best suggestion would be to try a live chat with the Skystore team - to see if they can offer a way to do it for you

The suggestion that comes to mind is to see if they are willing to cancel one account and add those movies to the other 🤔

Let us know how you get on

Here's a good link

Stitch+Jones — Mon, 31 May 2021 15:45:43 GMT

I click on the link and it just takes me to the payment page

caesarome — Mon, 31 May 2021 15:56:17 GMT

Try clearing your browsers cache and then reloading the browser as it should take you to a page where you can contact Sky Store support on:

If that doesn't work, try logging out of the Sky Store website if you are logged in.

mike+simmonds — Mon, 31 May 2021 15:49:36 GMT

That's really odd @Stitch+Jones

If I click on it I see a link to "contact us" and a link to a live chat 🤔🤔

I'm using Safari on my iPhone

Do you have a different device / browser to try ?