topic Purshasing in Sky Store

Purshasing

Meriel+Louise — Mon, 31 May 2021 09:00:10 GMT

Can somebody please help, I feel like I'm going in circles! I set up a Sky ID & it wants account information which I do not have because I don't have an account e.g. account number, bank details of said account. I can't purchase anything, we want to set up sky but says we are already a customer! Seems that you can't become a new customer! Nothing seems to be working

Re: Purshasing

TimmyBGood — Mon, 31 May 2021 11:10:07 GMT

@Meriel+Louise

To use most Sky apps you need to be a Sky satellite television subscriber with at least one box connected to a dish: these aren't standalone internet services. Sky Store is a rather odd exception: there's advice here:

https://www.skystore.com/n/hgst/help/faq/getting-started

Re: Purshasing

caesarome — Mon, 31 May 2021 12:33:32 GMT

Have you been a customer of Sky in the past @Meriel+Louise or used your email address to setup any account on the Sky platform before ?

Re: Purshasing

Meriel+Louise — Mon, 31 May 2021 12:46:18 GMT

@TimmyBGood @Thanks for replying, spoke to somebody and got the situation sorted, they think it's because the properly were moving to already has a sky account. But we're all set up now 😁

Re: Purshasing

Meriel+Louise — Mon, 31 May 2021 12:46:59 GMT

@caesarome @Thanks for replying! All sorted now! 😁