topic Re: Pre order in Sky Store

Pre order

Kench12 — Mon, 12 Apr 2021 07:47:15 GMT

Hi I pre ordered a flim and has come out today but on my sky box still says I need to buy it but on sky store I can watch it any known issues to sort this thanks

Re: Pre order

mike+simmonds — Mon, 12 Apr 2021 09:01:37 GMT

Hi @Kench12

If this is a buy and keep movie, if you access it online in your library, click on it (online) and you should see an option to "send to box"

If it's not showing the option, is your Sky TV account linked to your Skystore account in "My Account"

Which movie is it by the way ?

Re: Pre order

caesarome — Mon, 12 Apr 2021 09:10:52 GMT

With pre ordered films it can take a day or two before you can access the film so if you still can't tomorrow then get in touch with the Sky Store support team:

https://www.skystore.com/help/contact-us

Re: Pre order

Kench12 — Mon, 12 Apr 2021 09:19:25 GMT

Let it go, got it on the app and can play via the and have done sent to box but as you under purchase it say I have to pay for it

Re: Pre order

caesarome — Mon, 12 Apr 2021 12:40:55 GMT

Do you have a Sky+ or Sky Q box because the film should be in the purchases section of you planner (Sky+) or Recordings (Sky Q) so if ot is you should be able to access it here. If it is asking you to pay for it then this is something to get in touch with Sky Store support about.