topic Re: Buy a movie on Sky store premier in Sky Store

Buy a movie on Sky store premier

Neil+MS78 — Sat, 10 Apr 2021 17:46:30 GMT

I want to buy a movie (Sky store premier) and message on screen says - There is insufficient credit left on your viewing card.

Press the yellow button for more info but that just advises you to go to sky.com

What do I do?

Thanks.

Re: Buy a movie on Sky store premier

Annie+UK — Sat, 10 Apr 2021 17:51:02 GMT

This is an account issue, contact sky

You can contact Sky here and go to the “Need more help?” at the bottom of the page.

Re: Buy a movie on Sky store premier

caesarome — Sat, 10 Apr 2021 18:18:22 GMT

As this is a Sky Store issue @Neil+MS78 then you can contact them directly via the options shown here:

https://www.skystore.com/help/contact-us

Re: Buy a movie on Sky store premier

Neil+MS78 — Sat, 10 Apr 2021 18:32:33 GMT

The conversation no longer needs to continue. The specific film we selected is not available to download. The info that Sky gave when we attempted purchase was misleading. (The message about not being downloadable was within the description of film).

So thanks Sky for wasting an hour of my evening. I really wish you would set up some phone lines.

Neil.

Re: Buy a movie on Sky store premier

caesarome — Sat, 10 Apr 2021 18:48:49 GMT

@Neil+MS78 wrote:

The specific film we selected is not available to download.

What film was this and I presume you were going to download it to your Sky box ?

Re: Buy a movie on Sky store premier

Neil+MS78 — Sat, 10 Apr 2021 18:51:02 GMT

Godzilla vs King Kong (2021)

Re: Buy a movie on Sky store premier

caesarome — Sat, 10 Apr 2021 18:56:22 GMT

This film like the other £15.99 ones can only be watched on a Sky+ box that is connected to a TV via a HDMI cable and not via any TV that is connected to the box via a TV link.