https://helpforum.sky.com/t5/Sky-Store/I-ve-ordered-movie-in-UHD-by-mistake/m-p/3665133#M15581 <P>So I thought I had an ultra hd tv and have downloaded a movie that won't play I've deleted it and reset my box but it will not allow me to try again in basic hd&nbsp;</P> Thu, 08 Apr 2021 20:49:10 GMT Opal+x 2021-04-08T20:49:10Z https://helpforum.sky.com/t5/Sky-Store/I-ve-ordered-movie-in-UHD-by-mistake/m-p/3665133#M15581 <P>So I thought I had an ultra hd tv and have downloaded a movie that won't play I've deleted it and reset my box but it will not allow me to try again in basic hd&nbsp;</P> Thu, 08 Apr 2021 20:49:10 GMT https://helpforum.sky.com/t5/Sky-Store/I-ve-ordered-movie-in-UHD-by-mistake/m-p/3665133#M15581 Opal+x 2021-04-08T20:49:10Z https://helpforum.sky.com/t5/Sky-Store/I-ve-ordered-movie-in-UHD-by-mistake/m-p/3665141#M15582 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3126438">@Opal+x</a>&nbsp;</P><P>&nbsp;</P><P>After deleting it - you just have to go to your deleted items and delete it again out of there&nbsp;</P><P>&nbsp;</P><P>Then you should be fine to diwnload in HD or SD&nbsp;</P><P>&nbsp;</P><P>Is this a rental ? If so you should not have been charged for the UHD rental as you haven't started to view it&nbsp;</P><P>&nbsp;</P><P>hope that helps&nbsp;</P> Thu, 08 Apr 2021 20:56:25 GMT https://helpforum.sky.com/t5/Sky-Store/I-ve-ordered-movie-in-UHD-by-mistake/m-p/3665141#M15582 mike+simmonds 2021-04-08T20:56:25Z