https://helpforum.sky.com/t5/Sky-Store/Downloaded-Tom-and-Gerry-about-an-hour-ago-The-screen-is-black-but-have-sound/m-p/3664626#M15577 <P>You need to view it on your Sky+ box that is connected to a TV via a hdmi cable so if you are trying to view it via a TV that is connected to a TV via a TV link then it will not work as you have found, this is due to rights restrictions imposed&nbsp;on by Sky by the big movie studios.</P> Thu, 08 Apr 2021 12:14:59 GMT caesarome 2021-04-08T12:14:59Z https://helpforum.sky.com/t5/Sky-Store/Downloaded-Tom-and-Gerry-about-an-hour-ago-The-screen-is-black-but-have-sound/m-p/3664620#M15575 <P>Hi downloaded Tom and Gerry for my son to watch for his birthday today. Went to put it on but the screen is black, there is sound anybody know what can be causing the screen to be black please?&nbsp;</P> Thu, 08 Apr 2021 12:11:08 GMT https://helpforum.sky.com/t5/Sky-Store/Downloaded-Tom-and-Gerry-about-an-hour-ago-The-screen-is-black-but-have-sound/m-p/3664620#M15575 XxShields 2021-04-08T12:11:08Z https://helpforum.sky.com/t5/Sky-Store/Downloaded-Tom-and-Gerry-about-an-hour-ago-The-screen-is-black-but-have-sound/m-p/3664626#M15577 <P>You need to view it on your Sky+ box that is connected to a TV via a hdmi cable so if you are trying to view it via a TV that is connected to a TV via a TV link then it will not work as you have found, this is due to rights restrictions imposed&nbsp;on by Sky by the big movie studios.</P> Thu, 08 Apr 2021 12:14:59 GMT https://helpforum.sky.com/t5/Sky-Store/Downloaded-Tom-and-Gerry-about-an-hour-ago-The-screen-is-black-but-have-sound/m-p/3664626#M15577 caesarome 2021-04-08T12:14:59Z