topic Re: Movie rented missing in Sky Store

Movie rented missing

Matthew+Fulton — Tue, 06 Apr 2021 12:37:01 GMT

I rented the new Tom and Jerry movie on Sunday. I thought it was to be available until 11th April. I cannot find it. I have looked all over my planner including in deleted.

Re: Movie rented missing

pjhaahl — Tue, 06 Apr 2021 12:45:11 GMT

@Matthew+Fulton

If you didn't watch it you wouldn't have been charged so you can always order it and download again.

If you did start watching it you only have 48 hours before its gone,

Re: Movie rented missing

mike+simmonds — Tue, 06 Apr 2021 13:16:38 GMT

Hi @Matthew+Fulton

Did you start to view on Sunday morning ?

if so it will have expired 48 hours from then

You have 7 days to start watching but only 48 hours from the time you start

If that's what happened and you misunderstood the timings - you could contact the Skystore team here and see if they will help

https://www.skystore.com/n/hcus/help/contact-us