topic Re: Peter Rabbit offer unable to find in Sky Store

Peter Rabbit offer unable to find

Whatagoodidea — Thu, 01 Apr 2021 18:30:33 GMT

I have tried searching by voice and text but am unable to find Peter Rabbit, the only result I get is a cartoon on Sky kids.

Is this offer still available?

Re: Peter Rabbit offer unable to find

caesarome — Thu, 01 Apr 2021 18:37:04 GMT

The offer is available until 18th April so should be there somewhere.

Your box should find it because not only is it available on Sky Store Buy and Keep but E4 are showing it on Sunday at 3.10pm so it should find this as well.

Re: Peter Rabbit offer unable to find

Whatagoodidea — Thu, 01 Apr 2021 19:05:08 GMT

Have managed to find it thanks

It’s strange... when I search by voice it only finds the Sky Kids cartoon but when I search by text it returns two results, the first is the same as the voice search but further down the list is a second result that links to the E4 showing and the Sky Store version.

Thanks for your reply 🙏

Re: Peter Rabbit offer unable to find

Woface — Sat, 03 Apr 2021 07:35:23 GMT

Hi. I have the same problem. The only result for Peter Rabbit is the cartoon.
I have used voice control and still no good.

How did people find this?
Terms and conditions say it is available for Sky TV customers only, I have Sky TV and broadband. I am notified of offers but can't find this one. Help!

Re: Peter Rabbit offer unable to find

caesarome — Sat, 03 Apr 2021 09:10:04 GMT

You need to do a manual search @Woface by using the remote to type it in. You might see two search results one of which will be the cartoon but the other should be the E4 broadcast and the Buy and Keep version which is what you are looking for

Re: Peter Rabbit offer unable to find

Whatagoodidea — Sat, 03 Apr 2021 09:37:58 GMT

This was driving me mad but I finally found it by using the text search method and not the voice, for some reason voice search didn’t return all the results. Once typed in you will see Peter Rabbit listed first on the results but further down the list you should see it listed again.... just select this second result and it will take you to Sunday’s E4 showing and the Sky Store version under the Sky Store tab.

Hope this helps.

Re: Peter Rabbit offer unable to find

Woface — Sat, 03 Apr 2021 13:36:36 GMT

Success! Thank you!!!

Re: Peter Rabbit offer unable to find

Sky-Pixie — Sat, 03 Apr 2021 17:59:27 GMT

Voice search wasn't showing me all the results but a text search doesn't return the Sky Store film either.

If Sky hadn't offered me a freebie I probably wouldn't be bothered but they have and I can't find it ?

Thoughts anyone, especially from Sky who appear to have introduced a poor customer experience where there wasn't one 😞

Re: Peter Rabbit offer unable to find

mike+simmonds — Sat, 03 Apr 2021 18:17:15 GMT

Hi @Sky-Pixie

When you do a text search, don't select the first Peter Rabbit you see - go down the list and select the second one down

Then go to the Sky Store option and that should show as £0

That works for me on Sky Q

Re: Peter Rabbit offer unable to find

caesarome — Sat, 03 Apr 2021 18:26:18 GMT

@Sky-Pixie wrote:

Thoughts anyone, especially from Sky who appear to have introduced a poor customer experience where there wasn't one 😞

As stated by a few people here there are two search results for this, one is a cartoon and the other result is the E4 broadcast and the Buy and Keep fil you are looking for @Sky-Pixie . Just make sure it shows as £0.00 and then you can go ahead and place the order.

Re: Peter Rabbit offer unable to find

BAKER126 — Sat, 10 Apr 2021 07:54:26 GMT

Finally found it, but WHY make it so DIFFICULT?

Re: Peter Rabbit offer unable to find

petalca — Fri, 16 Apr 2021 13:30:10 GMT

I did a manual search, haven't even attempted a voice search, and I still haven't got it to come up other than every season of the spy kids cartoon. Or CBeebies. Did a search on sky store also and comes up empty!

Re: Peter Rabbit offer unable to find

mike+simmonds — Fri, 16 Apr 2021 13:35:52 GMT

Hi @petalca

Peter Rabbit the movie should still be there for free for another 2 days

Do a manual search. Don't select the first "Peter Rabbit" you see written

Go down the manual search list until you see a second instance of "Peter Rabbit"

click there and that should be the movie

Re: Peter Rabbit offer unable to find

petalca — Fri, 16 Apr 2021 14:01:10 GMT

I know it should still be there but it isn't.
I did a manual search.
Three results came up;

Peter Rabbit

Peter Rabbit (S)

I tried all three of them and they have only the kids cartoons. 😞

Re: Peter Rabbit offer unable to find

mike+simmonds — Fri, 16 Apr 2021 14:11:39 GMT

Hmmm @petalca

As soon as I get home - about 4pm - I'll have a look and let you know what I see (I'm on Sky Q )

Re: Peter Rabbit offer unable to find

petalca — Fri, 16 Apr 2021 14:30:17 GMT

Thank you.

I'm on sky+HD. Is that why? I know the t&c's say you need box compatibility but doesn't actually tell you what boxes. Mine is quite an old box but I've never had problems with films before and have had free films in the past and can order etc.
totally confused.

Re: Peter Rabbit offer unable to find

mike+simmonds — Fri, 16 Apr 2021 14:42:41 GMT

Hi @petalca

Sky + HD is perhaps why I'm seeing it and you aren't 🤔

On Sky Q manual search menu it's the second Peter Rabbit down in the middle of 3 "Peter Rabbit" entries

If I click on the middle Peter Rabbit it opens up the 2018 movie

Can I suggest - try a quick livechat with the Skystore team here and ask them where irbid on the Sky + HD list. This is a good link

https://www.skystore.com/n/hcus/help/contact-us

Re: Peter Rabbit offer unable to find

petalca — Fri, 16 Apr 2021 14:45:42 GMT

@mike+simmonds thanks for your help.
ive tried to live chat but after saying it's 'searching for agents' it goes back to the selection to 'live chat' again. I've sent them an email, but don't expect I'll get anything before the offer runs out....my own fault for leaving it so late I guess.

Thanks again for your help though. Appreciated. 🙂

Re: Peter Rabbit offer unable to find

petalca — Fri, 16 Apr 2021 15:02:36 GMT

@mike+simmonds
I managed to get through on live chat through your link.
my box is too old and by the looks of it they didn't put this film online to be downloaded via the sky store app, which is how I've previously had their free films.

never mind. Thanks for the help anyway. Have a good day.

Re: Peter Rabbit offer unable to find

mike+simmonds — Fri, 16 Apr 2021 15:23:52 GMT

Hi @petalca

I was just posting that Peter Rabbit should be there on Sky + but I've edited my post as I've seen yours about your older style box 🙂

By the way - although it's a matter of taste - I enjoy my Sky Q and don't regret upgrading.