topic Re: How do you get the picture to work on a rented film? in Sky Store

How do you get the picture to work on a rented film?

Macmummy — Thu, 01 Apr 2021 19:27:04 GMT

We have rented Godzilla v Kong but can only hear the sound not see the picture.

Re: How do you get the picture to work on a rented film?

mike+simmonds — Thu, 01 Apr 2021 19:45:30 GMT

Hi @Macmummy

Have a look at the post from @Kenny-J in this thread

hope this helps

https://helpforum.sky.com/t5/Sky-Store/Downloaded-Tom-and-Jerry-but-only-have-sound-no-pictures/td-p/3654779

Re: How do you get the picture to work on a rented film?

mike+simmonds — Thu, 01 Apr 2021 22:25:23 GMT

If it helps @Macmummy

@Kenny-J suggests this

"As this film is a Premier film, there is added security built in, you can only watch this via a HDMI cable compatible TV, if for example you have HD+ box with RF connections and try and play of a 2nd TV the film will play with sound but no picture, a message will be displayed that it can only be viewed via a HDMI connection. If your main TV is only connected by scart the same message will be displayed."

Re: How do you get the picture to work on a rented film?

Conor+Fall — Fri, 02 Apr 2021 08:20:19 GMT

I also rented Godzilla vs King Kong, movie played but no picture. My tv is HDMI compatible. Any help would be great.

Re: How do you get the picture to work on a rented film?

mike+simmonds — Fri, 02 Apr 2021 08:36:12 GMT

Morning @Conor+Fall

Can you give a bit more detail regarding your setup. Sky Q or Sky HD ? Main TV or secondary ?

Re: How do you get the picture to work on a rented film?

Helensam — Sat, 03 Apr 2021 21:58:15 GMT

Plug a hdmi lead into the tv to sky box and change your tv setting to hdmi 1/2 depending which one it’s plugged into

it will play from here