topic Film no picture in Sky Store

Film no picture

prkdan — Sun, 28 Mar 2021 08:13:26 GMT

I have downloaded the Tom and Jerry film on my multi room box which feeds other rooms in the house.

I can view the film on the TV where the multi room box is but when try to watch in any other room it just plays a blank picture with sound of the film.

I have never had a issue like this before and other films downloaded work fine in all rooms.

I have spoke to sky and they have no idea, we have deleted and unplugged everthink and still no resolve.

Any comments would be appreciated.

Re: Film no picture

Mark39 — Sun, 28 Mar 2021 08:17:30 GMT

@prkdan wrote:

I have downloaded the Tom and Jerry film on my multi room box which feeds other rooms in the house.

I can view the film on the TV where the multi room box is but when try to watch in any other room it just plays a blank picture with sound of the film.

Sky+ Multiscreen boxes are standalone, so can you clarify how it connects to the other rooms in your home?

Re: Film no picture

prkdan — Sun, 28 Mar 2021 08:21:08 GMT

its fed back to a splitter for the other TVs which then goes to each room.

Has worked fine like this for years with all downloads.

Re: Film no picture

caesarome — Sun, 28 Mar 2021 08:58:22 GMT

You are the second member to post about an issue with this film:

https://helpforum.sky.com/t5/Sky-Store/Downloaded-Tom-and-Jerry-but-only-have-sound-no-pictures/td-p/3654779/jump-to/first-unread-message

Is yours also the SD version as I would like we suggested to the other member and that is to get in touch with Sky Store support to let them know about this:

https://www.skystore.com/help/contact-us

Re: Film no picture

Kenny-J — Tue, 30 Mar 2021 12:38:11 GMT

As this film is a Premier film, there is added security built in, you can only watch this via a HDMI cable compatible TV, if for example you have HD+ box with RF connections and try and play of a 2nd TV the film will play with sound but no picture, a message will be displayed that it can only be viewed via a HDMI connection. If your main TV is only connected by scart the same message will be displayed.

Kenny