https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3628079#M15252 <P>Thank you - I've managed to totally delete it so will now try downloading again! &nbsp;Many thanks for your help.</P> Sun, 28 Feb 2021 16:15:33 GMT JanePL 2021-02-28T16:15:33Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3627467#M15250 <P>I downloaded Secret Garden to rent but it appears to be jammed. &nbsp;It will not play - I just get a blue screen and It will not delete.</P> Sat, 27 Feb 2021 21:27:42 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3627467#M15250 JanePL 2021-02-27T21:27:42Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3627500#M15251 <P>Try deleting the film, then deleting it again from the deleted folder and then download it again.</P> Sat, 27 Feb 2021 22:17:29 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3627500#M15251 caesarome 2021-02-27T22:17:29Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3628079#M15252 <P>Thank you - I've managed to totally delete it so will now try downloading again! &nbsp;Many thanks for your help.</P> Sun, 28 Feb 2021 16:15:33 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3628079#M15252 JanePL 2021-02-28T16:15:33Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634220#M15253 <P>I have download The Secret Garden to rent in SD to watch last Saturday. It would not play just a blue screen.</P><P>Rang SKY they advised to delete, reboot the box and try again. I did as they suggested and have download again but still a blue screen.</P><P>Never had an issue downloading a film before. Does anyone have any othet ideas why it isn't working and what else I can try&nbsp; please?</P> Sat, 06 Mar 2021 18:26:04 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634220#M15253 Sherry0967 2021-03-06T18:26:04Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634239#M15254 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3328641">@Sherry0967</a>&nbsp;When you deleted it, did you then permanently delete it from your Deleted Tab.&nbsp;</P> Sat, 06 Mar 2021 18:40:26 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634239#M15254 oj01 2021-03-06T18:40:26Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634255#M15255 <P>Yes I deleted it from my deleted items as well.</P> Sat, 06 Mar 2021 18:55:48 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634255#M15255 Sherry0967 2021-03-06T18:55:48Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634267#M15256 <P>I have already&nbsp; deleted and deleted from the folder and re loaded twice but still just getting the blue screen. I have also rebooted my box.</P> Sat, 06 Mar 2021 19:10:27 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634267#M15256 Sherry0967 2021-03-06T19:10:27Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634298#M15257 <P>Further to my previous comments I have also done everything but Secret Garden will not play - there is obviously a problem with this particular film as all other film downloads have played.</P> Sat, 06 Mar 2021 19:35:01 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634298#M15257 JanePL 2021-03-06T19:35:01Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634302#M15258 <P>It might be worth contacting the Sky Store team about this seeing that two of you are having the same problem so they can look into it for you:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Sat, 06 Mar 2021 19:36:44 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634302#M15258 caesarome 2021-03-06T19:36:44Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634310#M15259 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3325082">@JanePL</a>&nbsp; Looks like there is a problem. I will contact sky and see what they say. Do you want to do the same? <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Sat, 06 Mar 2021 19:40:00 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634310#M15259 Sherry0967 2021-03-06T19:40:00Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634316#M15260 <P>Yes, I have emailed them so if you contact them as well we may get a positive result!</P> Sat, 06 Mar 2021 19:43:20 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634316#M15260 JanePL 2021-03-06T19:43:20Z https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634318#M15261 <P>Let us know how you get on when they reply to you, make sure you let them know of someone else who is having the same issue.</P> Sat, 06 Mar 2021 19:44:59 GMT https://helpforum.sky.com/t5/Sky-Store/Sky-Rental-will-not-play/m-p/3634318#M15261 caesarome 2021-03-06T19:44:59Z