topic Re: Sky Box Sets in Sky Store

Sky Box Sets

VfRidgers — Sat, 06 Mar 2021 12:36:49 GMT

Last night we couldn't download the remainder of our box set we were watching. Error message saying network fail. Broadband working fine. Can't find a telephone number to contact Sky for help. When my contract is up I think Sky might be out. Can anyone help please.

Re: Sky Box Sets

mike+simmonds — Sat, 06 Mar 2021 12:43:20 GMT

Hi @VfRidgers

I'm assuming this is a sky store purchase of a box set

If so you could contact the Skystore team here

https://www.skystore.com/n/hcus/help/contact-us

Can you download anything from your box (eg something from catchup) or is the problem just with this box set ?

Have you tried a simple "Power off at the mains. Wait 1 minute. Power back on" with your Sky box. That often fixes random errors like this

Re: Sky Box Sets

VfRidgers — Sat, 06 Mar 2021 12:55:44 GMT

Thank you. Just got it back on the second time switching off and then on.

Re: Sky Box Sets

mike+simmonds — Sat, 06 Mar 2021 13:00:38 GMT

Thanks for confirming @VfRidgers

hope it's a good box set 🙂

Re: Sky Box Sets

VfRidgers — Sat, 06 Mar 2021 14:35:17 GMT

Game of Thrones. Fantastic. 3rd time niw.