topic Re: Technical issue in Sky Store

Technical issue

Priceyred1 — Sun, 28 Feb 2021 14:44:07 GMT

Hi, we are trying to download a film off the sky store, but all we keep getting is the message "because of a technical issue your download cannot be co.pleted, please try again later", we have been trying on and off for a week and keep getting the same. Any ideas?

Re: Technical issue

mike+simmonds — Sun, 28 Feb 2021 16:09:03 GMT

Hi @Priceyred1

Which movie ? Useful to know just in case it's a problem at the Sky end

Is your internet connection ok ? (I mean - can you download catchup programmes )

Always a good first step to power off at the mains plug for at least a minute to restart the box.

If you've already tried those - a few more things to try. Do post again if the basic things above don't help

Re: Technical issue

caesarome — Sun, 28 Feb 2021 16:20:49 GMT

What Sky box do you have @Priceyred1 ?