topic Re: Missing Sky store voucher. Never received in Sky Store

Missing Sky store voucher. Never received

GerryS23 — Tue, 01 Dec 2020 12:56:59 GMT

I am despairing on this subject having phoned Sky numerous times and not had a reply or resolution.

Ordered a paper sky £10 voucher on the 25/10/2020 using the piggybank data rolled over in the account.

It's never arrived. Sky don't seem to be able to find it on the account and resend it even though I have provided the email details containing the accessory order serial number.

Is there a specialist telephone number to call that will actually be able to resolve? I just need the one not received cancelled and a new one sent out.

This seems to be a massive ask of all Sky Customer service advisors.

Help

Re: Missing Sky store voucher. Never received

caesarome — Tue, 01 Dec 2020 13:17:20 GMT

@GerryS23

I have escalated your post to Sky you may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

Re: Missing Sky store voucher. Never received

GerryS23 — Tue, 01 Dec 2020 13:22:53 GMT

I just need someone to replace the unreceived voucher. I've done 5 phone calls and one live chat with a sky store advisor that told me he couldn't find it and to call Sky again....so frustrating. If this can be sorted I'd be grateful and a little amazed 😄

Re: Missing Sky store voucher. Never received

GerryS23 — Tue, 01 Dec 2020 19:00:22 GMT

Oh dear, still no further on. He could see the voucher had expired but couldn't action a replacement. Got another tel number to call which I'd called earlier along with a live chat....still no further forward. Still 25GB down on my data with nothing to show for it. Absolute shambles. This customer service is so bad.

Re: Missing Sky store voucher. Never received

mike+simmonds — Tue, 01 Dec 2020 20:27:19 GMT

Is it worth trying for a different solution @GerryS23

It may be the problem here is that they can't find a way in their system to issue a new voucher

Might it be worth trying one more live chat or contact with Skystore team, to say - this is what happened - will they resolve it by crediting one free movie (of your choice). Maybe there is more chance that's something within the options available to them.

https://www.skystore.com/n/hgst/help/faq/getting-started

hope you get this resolved

Re: Missing Sky store voucher. Never received

Jodielou87 — Sat, 06 Mar 2021 15:18:24 GMT

Same here!

Re: Missing Sky store voucher. Never received

caesarome — Sat, 06 Mar 2021 16:32:24 GMT

@Jodielou87

As per the post above I would try contacting Sky Store support:

https://www.skystore.com/help/contact-us