topic Re: I have rented a movie in uhd by mistake in Sky Store

I have rented a movie in uhd by mistake

Freddie88 — Mon, 02 Mar 2020 14:03:24 GMT

I have rented a movie in sky store in uhd by mistake

Re: I have rented a movie in uhd by mistake

Anonymous — Mon, 02 Mar 2020 14:08:12 GMT

Hi @Freddie88

If I haven't pressed play (or haven't been able to because of the format) you will not be charged.

To rent in SD/HD instead, you first need to completely remove the Ultra HD download.

Go to Recordings and then Rentals and select the title. Choose Delete.

Now go to Recordings then Manage then Deleted and select the title in the list. Choose Delete forever.

Once deleted from rentals and the deleted section, you can go into Sky Store and select the title again, choosing one of the other formats.

Regards,

Re: I have rented a movie in uhd by mistake

Mickdan75 — Sun, 19 Apr 2020 12:07:16 GMT

I just did, exactly the same thing... thank you for the fix x

Re: I have rented a movie in uhd by mistake

Keithgib — Sat, 16 May 2020 18:35:23 GMT

We just did the same thing. Thanks for the reply.

Re: I have rented a movie in uhd by mistake

MarkHarv — Tue, 27 Oct 2020 19:11:10 GMT

I can delete in recordings as the options are cancel download or delete. But once deleted I can not find it on manage to delete forever. Or download in different version. Thanks

Re: I have rented a movie in uhd by mistake

mike+simmonds — Tue, 27 Oct 2020 19:20:16 GMT

Hi @MarkHarv

Are you on Sky Q ?

Have you located the manage section at the bottom of your recordings menu

Inside that, one of the options is "deleted"

Your deleted rented movie "must" be there ? 🤔

That's where you should delete it forever from

any good - or is it not there ?

Re: I have rented a movie in uhd by mistake

Cell09 — Sat, 20 Nov 2021 10:23:08 GMT

If I already rented a film in UHD and I dont have the format, would I get a full refund?

Re: I have rented a movie in uhd by mistake

mike+simmonds — Sat, 20 Nov 2021 10:52:33 GMT

Hi @Cell09

If you don't have a UHD TV then the movie can't have started to play - so you won't be charged

Just delete the UHD download - delete it again from your deleted items - then repurchase the format you prefer

Re: I have rented a movie in uhd by mistake

caesarome — Sat, 20 Nov 2021 13:16:22 GMT

@Cell09

As stated earlier in this thread when renting via your Sky box we are only charged when we start to watch the film so as you didn't start watching this wrong version then you will not be charged for it.