topic Re: Why can’t I download my free sky vip movie in Sky Store

Why can’t I download my free sky vip movie

Coach+04 — Sun, 21 Jun 2020 13:29:33 GMT

Can't download my free sky vip movie .......

Re: Why can’t I download my free sky vip movie

AimeeLou031 — Mon, 22 Jun 2020 12:51:29 GMT

@Coach+04 - Are you trying to download your movie on the website, Sky Store App or your Sky Box?

Come back & let me know.

Re: Why can’t I download my free sky vip movie

Shamich — Mon, 22 Jun 2020 13:35:30 GMT

Hi, same probelm here, trying to download on Skybox but no free movie and have been emailed today about it as it runs out on 24th! @AimeeLou031

Re: Why can’t I download my free sky vip movie

AimeeLou031 — Mon, 22 Jun 2020 13:41:59 GMT

Hi @Shamich 🙂

Have you got a Sky+HD Box or a Sky Q Box?

Come back & let me know!

Re: Why can’t I download my free sky vip movie

Shamich — Mon, 22 Jun 2020 13:43:54 GMT

Thank you @AimeeLou031 I have Sky hd +

Re: Why can’t I download my free sky vip movie

AimeeLou031 — Mon, 22 Jun 2020 13:54:39 GMT

@Shamich - Where did you purchase the free movie? Was this on the Sky Store Website?

🙂

Re: Why can’t I download my free sky vip movie

Coach+04 — Mon, 22 Jun 2020 14:54:18 GMT

Thank you for all reply's all sorted x

Re: Why can’t I download my free sky vip movie

Shamich — Mon, 22 Jun 2020 15:11:01 GMT

@AimeeLou031 I had an email sent to me

As a valued Sky VIP, you can enjoy an evening of adventure with Jumanji: Welcome to the Jungle on us.

Be quick – your movie is only available until 24 June. Simply visit Sky Store on your Sky box and your HD digital Buy & Keep movie priced at £0.00 will be waiting for you. If you've joined Sky VIP recently, you'll need to allow 4 days for the movie to become available.

Plus, you can make your movie night even tastier with Deliveroo. Head to the My Sky app now for a chance to win a £20 Deliveroo voucher or £600 Deliveroo credit. Plus, you'll find plenty more exclusive Sky VIP treats waiting for you.

Re: Why can’t I download my free sky vip movie

AimeeLou031 — Mon, 22 Jun 2020 15:14:15 GMT

@Shamich - What happens when you search for Jumanji: Welcome to the Jungle?

Re: Why can’t I download my free sky vip movie

Shamich — Mon, 22 Jun 2020 15:18:11 GMT

@AimeeLou031 Its says £5.99

Re: Why can’t I download my free sky vip movie

AimeeLou031 — Mon, 22 Jun 2020 15:34:36 GMT

@Shamich - Let's try a software update on your Sky Box:

Press the standby button on your Sky Remote.
Switch off and unplug your Sky box and any other connected devices, such as your TV, at the mains.
Press and hold the backup button on your Sky box.
While still holding down the backup button switch your Sky box back on at the mains.
Continue to press and hold the backup button for up to 30 seconds, until you see all four lights on the front panel of your Sky box turn on, then release.
If all four lights haven’t appeared after 30 seconds, repeat the step.

If the lights have appeared, your box is now in download mode.
It should take between 5-10 minutes to download the software. Do not turn off your Sky box or try to watch Sky TV during this time.
When the download has finished, the box will switch to standby.
Wait at least 3 minutes, then press sky on your Sky remote to switch your Sky box back on.

Try searching for the film again once you have done this & let me know if it shows as free.

Re: Why can’t I download my free sky vip movie

caesarome — Mon, 22 Jun 2020 15:54:56 GMT

Does this one also shown as £5.99 when you login to the Sky Store website with your Sky ID and password:

https://www.skystore.com/product/jumanji-welcome-to-the-jungle/cd23c93b-9567-47ce-8238-e0597bea96d8

Re: Why can’t I download my free sky vip movie

Shamich — Mon, 22 Jun 2020 16:11:51 GMT

@caesarome yes, £5.99

Re: Why can’t I download my free sky vip movie

eskdale18 — Mon, 22 Jun 2020 16:15:10 GMT

Hi, same issue

Re: Why can’t I download my free sky vip movie

eskdale18 — Mon, 22 Jun 2020 16:18:48 GMT

Has everyone sorted this? If so was it only with a re-boot? Teied a number of other ways to no avail

Re: Why can’t I download my free sky vip movie

caesarome — Mon, 22 Jun 2020 16:20:30 GMT

I would contact the support team at Sky Store so they can look into this for you:

https://www.skystore.com/help/contact-us

Re: Why can’t I download my free sky vip movie

Shamich — Mon, 22 Jun 2020 16:34:32 GMT

@AimeeLou031 all done but no change 🙄

Re: Why can’t I download my free sky vip movie

Shamich — Mon, 22 Jun 2020 16:36:16 GMT

@eskdale18 didn't work for me...

Re: Why can’t I download my free sky vip movie

karenclash — Fri, 26 Jun 2020 15:33:53 GMT

have the jumanji offer found it but my skyHD box wont download it "you cannot record or download this progamme" shows it as pending?

Re: Why can’t I download my free sky vip movie

caesarome — Fri, 26 Jun 2020 15:51:06 GMT

You will need to contact Sky Store support about this @karenclash so they can fix it for you:

https://www.skystore.com/help/contact-us

When fixed make sure you download Jumangi: Welcome to the Jungle as this is the free film and not the newer film - The Next Level.