https://helpforum.sky.com/t5/Sky-Mobile/4G-doesn-t-work/m-p/5401328#M312651 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4814645">@thebza</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sat, 24 Oct 2026 12:23:59 GMT _Claire 2026-10-24T12:23:59Z https://helpforum.sky.com/t5/Sky-Mobile/4G-doesn-t-work/m-p/5400901#M312530 <P>Hi, I have an iPhone 16 Pro Max with unlimited data, but it absolutely does not work if it's connected to 4G - only if I can find somewhere with 5G. I've tried all the guides on here to help but nothing seems to improve it. Can anyone advise a next step that's not just phoning Sky? There are no service outages in my area but last time there was I was promised compensation I never got so I'm not exactly thrilled with the service. Wish I could go back to my previous provider.</P> Fri, 23 Oct 2026 17:00:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/4G-doesn-t-work/m-p/5400901#M312530 thebza 2026-10-23T17:00:34Z https://helpforum.sky.com/t5/Sky-Mobile/4G-doesn-t-work/m-p/5401328#M312651 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4814645">@thebza</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sat, 24 Oct 2026 12:23:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/4G-doesn-t-work/m-p/5401328#M312651 _Claire 2026-10-24T12:23:59Z